Hotel Manager

3 weeks ago

Gurugram, India Elite Butlers Full time

The Hotel Manager is responsible for overseeing all aspects of the hotel's operations, ensuring exceptional guest experiences, and maximizing profitability. This role requires strong leadership, excellent communication skills, and a passion for the hospitality industry. The Hotel Manager will be responsible for managing staff, maintaining high standards of service, and driving the hotel's success. Responsibilities:

  • Oversee all hotel operations, including front desk, housekeeping, maintenance, and food and beverage.
  • Ensure exceptional guest experiences by providing excellent customer service and addressing guest concerns promptly.
  • Manage and motivate hotel staff, providing training, coaching, and performance evaluations.
  • Develop and implement strategies to maximize revenue and profitability.
  • Manage the hotel budget and control expenses.
  • Maintain high standards of cleanliness, safety, and maintenance throughout the hotel.
  • Ensure compliance with all relevant regulations and standards.
  • Handle guest complaints and resolve issues effectively.
  • Monitor and analyze guest feedback to identify areas for improvement.
  • Develop and maintain relationships with vendors and suppliers.
  • Conduct regular inspections of the hotel to ensure quality standards are met.
  • Prepare and present reports on hotel performance.
  • Manage hotel banquet events.

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