Customer Service

Customer Service -Order to Cash AssociateDo you like to work as an integral part of the Customer Service Order to Cash departmentWould you like to provide outstanding customer experience to our internal and external customersAbout TeamOur CS and GME renewals team is dedicated to providing top-notch administrative support to our sales representatives and channel partners Working collaboratively with our sales team and customers we strive to ensure exceptional customer experiences through our support and problem-solving skills About the roleAs a CS OTC Associate you will be responsible for managing orders from internal customers across a range of products You will play a crucial role in executing ordering processes to ensure timely and successful delivery This role offers opportunities for learning development and creating insightful reports to share knowledge and drive improvements ResponsibilitiesAlways maintain Customer experienceEnsure all the assigned activities orders agreements emails are processed within the agreed TAT quality Respond professionally to customer queries by phone and e-mail using the Best Practice guidelines Adhering to Business Process requirements as per SOP Training Module Develop in-depth knowledge of their process business Complete RCA Root Cause Analysis for any escalations received for team with appropriate CAPAsUnderstand and have end to end process knowledge for the process Ensure all assigned application UATs are completed within schedule Ensure Quality Audited whenever required for the team Take ownership of assignments and collaborate with Distribution and Account Management in the renewals processRequirementsHave good experience in customer service or customer-facing role Be flexible for any shift timingsBe a great problem solver resolving problems using existing solutions Be able to adapt and flex to deliver multiple priorities in a rapidly changing administrative environment Have excellent computer skills in Microsoft Office with proficiency in Excel and the ability to learn new systems Be fluent in English verbal and written and have excellent all-round communication skills Able to work as a team player and to effectively collaborate within a matrix organization Person should be comfortable with UK US Shifts Work in a way that works for youWe promote a healthy work life balance across the organisation We offer an appealing working prospect for our people With numerous wellbeing initiatives shared parental leave study assistance and sabbaticals we will help you meet your immediate responsibilities and your long-term goals Working remotely from home or in our office in a flexible hybrid patternWorking flexible hours - flexing the times you work in the dayWorking for youWe know that your wellbeing and happiness are key to a long and successful career These are some of the benefits we are delighted to offer Comprehensive Health Insurance Covers you your immediate family and parents Enhanced Health Insurance Options Competitive rates negotiated by the company Group Life Insurance Ensuring financial security for your loved ones Group Accident Insurance Extra protection for accidental death and permanent disablement Flexible Working Arrangement Achieve a harmonious work-life balance Employee Assistance Program Access support for personal and work-related challenges Medical Screening Your well-being is a top priority Modern Family Benefits Maternity paternity and adoption support Long-Service Awards Recognizing dedication and commitment New Baby Gift Celebrating the joy of parenthood Subsidized Meals in Chennai Enjoy delicious meals at discounted rates Various Paid Time Off Take time off with Casual Leave Sick Leave Privilege Leave Compassionate Leave Special Sick Leave and Gazetted Public Holidays Free Transport pick up and drop from the home -office - home applies in Chennai About the BusinessA global leader in information and analytics we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society Building on our publishing heritage we combine quality information and vast data sets with analytics to support visionary science and research health education and interactive learning as well as exceptional healthcare and clinical practice At Elsevier your work contributes to the worlds grand challenges and a more sustainable future We harness innovative technologies to support science and healthcare to partner for a better world Elsevier is an equal opportunity employer qualified applicants are considered for and treated during employment without regard to race color creed religion sex national origin citizenship status disability status protected veteran status age marital status sexual orientation gender identity genetic information or any other characteristic protected by law We are committed to providing a fair and accessible hiring process If you have a disability or other need that requires accommodation or adjustment please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120 Please read our