Call Centre Agent

Job Title: Call Centre Agent - Wellness and Beauty Industry Location: Gurugram Udyog Vihar Phase 5 Job Type: Full-time Reports to: Call Centre TL/Call Centre Manager Job Overview We are seeking a passionate and customer focused Call Centre Agent to join our team in the wellness and beauty industry. You will be responsible for answering customer inquiries, providing expert advice on skincare, beauty products, and wellness solutions, and ensuring a positive experience for our clients. Key Responsibilities:- 1.       Respond to inbound and outbound calls related to health, wellness, and beauty products, services, and supplements. 2.       Assist with booking appointments at clinics and provide information about services based on customer needs and address and resolve issues & queries regarding bookings, clinic locations, and service concerns. 3.       Educate customers on new product launches, promotions, upcoming offers and wellness discounts. 4.       Maintain accurate records of customer interactions, preferences, and feedback. 5.       Ensure customer satisfaction by providing timely and professional solutions. 6.       Collaborate with teams (e.g., Sales, Marketing, Operations, Quality & Trainings) to meet customer needs and improve services. Qualifications ·       High school diploma or equivalent; college degree in any stream. (Preferred BSC. - Beauty, wellness, or a related field preferred. ·       Previous experience in a customer service or any call centre role would work. (Preferably in the beauty or wellness industry). ·       Strong verbal communication skills with a warm, engaging, and professional tone. ·       Knowledge of skincare, beauty products, or wellness supplements is highly desirable. ·       Ability to empathize with customers and offer tailored solutions to their needs. ·       Excellent problem-solving and conflict resolution abilities. ·       Comfortable using customer service software and basic computer applications. Soft Skills & Abilities Empathy: Build trustActive Listening: Understand needsClear Communication, Simplify explanationsPatience: Stay calmProblem - SolvingSensitivity: Respect privacyAdaptability: Adjust to changesProfessionalism: Be honest and accurate. These skills are required foster trust and strong client relationships. Benefits Competitive salary and performance - based incentives. Health, wellness, and beauty product discounts. On the job Training on the latest beauty and wellness trends. Opportunities for career growth and development. Salary - 25000/- to 35000/- + Incentives If you have a passion for beauty, wellness, and customer service, apply today to join our team and help others feel their best  More information about this Call Centre Agent - Wellness and Beauty Industry JobPlease go through the below FAQs to get all answers related to the given Call Centre Agent - Wellness and Beauty Industry jobWhat are the job requirements to apply for this Call Centre Agent - Wellness and Beauty Industry job position? Ans: A candidate must have a minimum of 0 to 1 year experience as an Call Centre Agent - Wellness and Beauty Industry What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BSc, 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Call Centre Agent - Wellness and Beauty Industry is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Call Centre Agent - Wellness and Beauty Industry position? Ans: There are immediate 1 job openings for Call Centre Agent - Wellness and Beauty Industry in our Organisation.

Diploma, B.Com, BA, BSc, 12th Pass (HSE)

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