Team Lead

2 days ago

Mumbai Maharashtra, India R3 Consultant Full time

Job Opportunity at Lauren Team Lead Desktop Support Location Prabhadevi Mumbai Work Model Work from Office Working Days 6 Days a Week Experience Required 56 Years CTC Up to 8 LPA Notice Period Immediate Joiners PreferredAbout Lauren Lauren is a forward-thinking company dedicated to delivering excellence in IT infrastructure and support services We pride ourselves on building a workplace culture that supports innovation collaboration and continuous improvement Position Overview We are seeking a highly skilled and experienced Team Lead Desktop Support to oversee and manage our desktop support team The ideal candidate will have strong technical expertise in Managed Services Service Desk Management and Transition Management with a proven track record in leading IT support teams in fast-paced environments Key Responsibilities Lead and manage the desktop support team to deliver high-quality IT support across the organization Ensure timely resolution of technical issues related to desktops laptops software and peripherals Implement and oversee IT service management practices ITIL including incident problem and change management Manage service desk operations including ticketing systems escalation handling and reporting Coordinate with cross-functional teams during infrastructure upgrades rollouts and service transitions Develop and maintain documentation SOPs and knowledge base articles for IT support Monitor team performance provide training and conduct regular reviews Ensure high customer satisfaction through professional and proactive service delivery Required Skills Qualifications Minimum 56 years of experience in desktop support and IT service management Proven experience in Managed Services Service Desk Management and Transition Management Strong leadership skills with the ability to guide and mentor a team In-depth knowledge of Windows OS desktop laptop hardware Active Directory and remote support tools Excellent troubleshooting problem-solving and communication skills ITIL certification preferred but not mandatory What We Offer A collaborative and supportive work environment Opportunity to work with a dedicated team in a high-impact leadership role Competitive compensation up to 8 LPA

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