Manager Operations

Job Description

Job ID: R45954

Manager Operations - Air

Primary Location: Mumbai, Maharashtra India

At C.H. Robinson, we are looking for a dynamic and results-driven Manager - Operations - Air Freight to lead our air freight export and import operations. In this role, you will be responsible for driving operational excellence, ensuring seamless execution across the entire freight lifecycle, and delivering world-class service to our customers.

You will lead a high-performing team, define clear role expectations, and align resources to meet productivity, quality, and service goals. You will continuously evaluate and enhance operational processes, optimize service and cycle times, and contribute to broader business objectives. This role also involves coaching and developing talent, managing performance, and fostering a culture of continuous improvement.

If you are passionate about logistics, thrive in a fast-paced environment, and have a strong track record in air freight operations, we would love to hear from you.

Job Description:

Duties And Responsibilities

The duties and responsibilities of this position consists of, but are not limited to, the following:

Leadership and Talent Management:

- Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved
- Support the personal/professional development for assigned team. Coach and guide to improve performance and drive accountability. Provide timely feedback and problem-solving assistance via regular checkpoints and/or in response to situational needs. Understand development needs and create opportunities for experiences that support development needs
- Clearly communicate operations objectives and team/individual performance metrics
- Cascade communications on office, divisional and organizational initiatives to ensure employee's understanding and alignment
- Employ strong change management tactics to drive desired behaviors and results.
- Partner with Talent Acquisition to establish a pipeline, recruit, select, and onboard qualified and diverse talent
- Manage annual merit and equity programs for assigned team to align compensation with performance results
- Encourage employee feedback through formal and informal channels. Acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity and continuous improvement
- May participate and/or lead annual budgeting process for operations team

Business and Execution Management/Operations Leadership:

- Responsible for ensuring execution strategy is in line with business objectives
- Align resources to support efficiency and effectiveness goals.
- Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs
- Continuously evaluate processes for efficiency and effectiveness.
- Work with peers and leadership to develop and implement operational strategies that deliver quality and where possible, remove friction and waste.
- Monitor team productivity and quality results and adjust as needed.
- Ensure service delivery standards are being achieved.
- Review KPI's to identify opportunities to maximize or improve operational performance
- Ensure employee compliance to standard operating procedures and company policies
- Develop and maintain effective relationships with internal stakeholders. As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes
- Remain current on business needs and changes and customer and/or carrier expectations. Partner on business development opportunities, problem resolution and work together on continuous improvement. Ensure operations teams are well-informed of business expectations and well-positioned to deliver. Serve as an operations subject matter expert. Contribute to and/or participate in customer facing initiatives; business reviews and continuous improvement initiatives as needed
- Develop, maintain, and leverage internal relationships with operations peers that reinforces a culture of one team and enables the execution of high-quality service, ethical issue resolution, and process or service improvements. Share observations, feedback and ideas to operations leadership
- Leverage technology to improve efficiency; ensure an understanding of available tools and systems to advance work processes and automation. Work with operations leadership and internal stakeholders, including IT, to drive system changes to improve effectiveness and/or efficiency. Present suggestions or improvements to drive better performance
- Maintain a strong understanding of all C.H. Robinson product offerings and modes
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications

Required:

- Bachelor's degree from an accredited college or university
- Minimum 5-7 years of Air Freight Export & Import operations experience
- Minimum 2 years of experience leading and managing teams
- Ability to travel, depending on position location

Preferred:

- Previous customer service experience
- Extensive experience working on projects and initiatives with individuals outside of peer group
- Experience or knowledge of operational excellence methodologies (i.e., Lean, Six Sigma, CSCP, etc.)
- Knowledge of emerging technology and trends
- Proficient in Microsoft Office Suite of programs
- Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
- Collaborative, adaptive leadership approach
- Solid written and verbal communication skills with the ability to communicate an inspiring vision and engage and motivate a team to perform at their best
- Proficiency in financial and operational performance metrics with the ability to understand and communicate them
- Strong problem solving and conflict resolution skills
- Lead change and employs a continuous improvement approach to their work
- Proven track record for delivering process/continuous improvement and change management results
- Ability to multitask and prioritize projects efficiently and effectively with superb attention to detail
- Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

- Group Mediclaim Policy (GMC)
- Group Personal Accident (GPA) policy
- Covid-19 related coverage and reimbursement
- Employee State Insurance Corporation (ESIC)
- Group Term Life (GTL) Insurance Plan for employees
- Employee Stock Purchase Plan (ESPP)
- Investment Declaration & Flexi Benefit Plan
- Variable Pay based on position
- Flexible work arrangements
- Paid Privilege, Casual and Sick Leaves
- Paid Maternity & Paternity Leaves
- Paid Compassionate Leaves
- Paid Public Holidays
- Paid time off to vote
- Reward & Recognition Program
- Wedding Allowance
- Special Mobility Assistance
- Employee Wellness Initiatives
- Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.