Training Delivery Manager

Job Description Join Us At Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us Role Overview The Ads Domain Training lead is responsible for designing, developing, and delivering engaging and effective training programs on a specialized subject matter. They will assess training needs, create curriculum and materials, and facilitate learning experiences that enhance knowledge and skills within Ads customer support domain. Responsibilities - Capability Assessment: Proactively diagnose current and assess future-state skill requirements and identify skill gaps for Ads CS vertical to create a skill development roadmap - Curriculum Development and Content Creation: Develop and design comprehensive training curriculum, incorporating diverse learning methodologies and adult learning principles. Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials. Regularly update and revise training materials to ensure accuracy and relevance. - Training Delivery: Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops. Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress. - Learning impact Assessment: Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs. Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments. - Stakeholder Relationships: Forge and nurture strategic relationships with senior operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain. Minimum Qualifications - Domain Expertise: Proven knowledge and experience within the Ads Industry Vertical and ability to apply this expertise to define vision, identify emerging trends, solve complex business challenges, and guide capability development within a global context. - Instructional Design: Strong understanding of adult learning principles and instructional design methodologies. - Training Delivery: Excellent presentation, facilitation, and communication skills. - Curriculum Development: Ability to design and develop engaging and effective training materials. - Technology Proficiency: Familiarity with learning management systems (LMS) and other training technologies. - Collaboration: Strong interpersonal skills and ability to work effectively with diverse stakeholders. - Communication & Stakeholder Management: Excellent communication and presentation skills, with a proven ability to influence senior stakeholders and foster engagement within a global organization. - People Management: Demonstrated experience in people management, including leading, mentoring and developing teams. - A minimum of 10-12 years of progressive experience within the Ads domain area - Must have exceptional strategic thinking, problem-solving, and analytical skills, and be able to use data to develop insights, strategies, and decisions. - Experienced in using learning technologies and digital platforms to develop global capabilities. - Excellent communication and interpersonal skills to lead and influence stakeholders in adopting modern learning practices within Preferred Qualifications Preferred Qualifications - Certification and experience with project management methodologies - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data visualization tools (e.g., Tableau, Power BI, Data Studio etc.). - Six Sigma or equivalent certification Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [Confidential Information].