Operation Manager
3 weeks ago
Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
- Lead daily production support operations, ensuring adherence to KPIs, SLAs, and business expectations.
- Provide Level 2 support, resolve incidents, and manage service/change requests aligned with ITIL processes.
- Analyze recurring issues, drive root cause investigations, and implement permanent fixes for stability.
- Collaborate with stakeholders and cross-functional teams, ensuring effective communication and issue resolution.
- Manage and mentor a production support team, contribute to process improvements, documentation, and knowledge sharing.
Your Profile
- 12+ years of experience in Application L2 Production Support, Business Analysis, and Monitoring.
- Proficient in SQL, application monitoring, and troubleshooting using tools like ServiceNow, JIRA, and Azure Dashboard.
- Strong understanding of ITIL processes (Incident, Problem, Change Management) ITIL v3/v4 certification preferred.
- Hands-on experience with cloud platforms such as AWS and Azure, and Windows server environments.
- Proven ability to lead production support teams, drive root cause analysis, and implement permanent fixes and process improvements.
What you will love working at Capgemini
- Lead enterprise-scale L2 Application Production Support operations, ensuring SLA adherence and business continuity.
- Work with cutting-edge tools like ServiceNow, JIRA, Azure Dashboard, and apply SQL expertise for deep-dive issue analysis.
- Clear career progression paths from delivery leadership to strategic roles in architecture and consulting.
- Be part of mission-critical initiatives that drive efficiency, compliance, and innovation for Fortune 500 clients.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
-
Operations Manager
2 weeks ago
Mumbai, India Medloop Ltd. Full timeJob Description Operations Manager (Remote role for a UK based company) About Medloop Ltd. Medloop, a UK based company is a CQC-regulated healthcare provider building innovative, technology-enabled solutions to improve access to care. We work with clinicians, pharmacies, PCNs, and healthcare providers across the UK to deliver high-quality, efficient, and...
-
Jewelery Operations Manager
3 weeks ago
Mumbai, India Jewel Casa Full timeJob Description Company Description Jewel Casa is a premium B2B online jewelry e-commerce platform in India that offers an effortless way for jewelry retailers to purchase a diverse range of premium designs at competitive wholesale prices with prompt delivery. Our intuitive interface allows showrooms and retailers to easily source jewelry that matches...
-
Operations Manager
3 days ago
India Pluntra Full timeJob Description Company Description Pluntra is a forward-thinking software and technology solutions company focused on building innovative, user-centered products that make a real impact. We specialize in creating scalable, high-performance applications that help businesses grow, adapt, and lead in a rapidly changing digital landscape. Our mission is simple:...
-
Operations Manager
4 weeks ago
India GOGOX Full timeWe are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency client satisfaction and business growth While FTL experience is a plus we welcome candidates with relevant experience in...
-
Bunker Operations Manager
5 days ago
Mumbai, India A.P. Moller - Maersk Full timeJob Description About Maersk: A.P. Mller Mrsk A/S, commonly referred to as Maersk, is a Danish shipping and logistics corporation established in 1904 in Denmark. Renowned as a global leader in the shipping sector. Maersk provides integrated container logistics solutions. Employing a comprehensive approach, Maersk offers a full range of services to meet the...
-
Manager Operations
3 weeks ago
Mumbai, India C.H. Robinson Full timeJob Description Job ID: R45954 Manager Operations - Air Primary Location: Mumbai, Maharashtra India At C.H. Robinson, we are looking for a dynamic and results-driven Manager - Operations - Air Freight to lead our air freight export and import operations. In this role, you will be responsible for driving operational excellence, ensuring seamless execution...
-
Operations Manager
4 weeks ago
India PTR Global Full timeAbout Pinnacle Group Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and technology services to some of the most respected companies across industries. Our success is built on execution, precision, and accountability—empowering our teams to operate with urgency and...
-
Operations manager
4 weeks ago
India PTR Global Full timeAbout Pinnacle Group Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and technology services to some of the most respected companies across industries. Our success is built on execution, precision, and accountability—empowering our teams to operate with urgency and...
-
Operations Manager
7 days ago
India PTR Global Full timeAbout Pinnacle Group Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and technology services to some of the most respected companies across industries. Our success is built on execution, precision, and accountability—empowering our teams to operate with urgency and...
-
Operations Manager
4 weeks ago
India PTR Global Full timeAbout Pinnacle Group Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and technology services to some of the most respected companies across industries. Our success is built on execution, precision, and accountability—empowering our teams to operate with urgency and...
