Operations Manager
2 weeks ago
Job Description
Operations Manager (Remote role for a UK based company)
About Medloop Ltd.
Medloop, a UK based company is a CQC-regulated healthcare provider building innovative, technology-enabled solutions to improve access to care. We work with clinicians, pharmacies, PCNs, and healthcare providers across the UK to deliver high-quality, efficient, and patient-centred services.
We are looking for a proactive and highly organised Manager to oversee clinician operations, client relations, and service delivery. This role is central to ensuring smooth day-to-day operations, excellent client experience, and strong clinician engagement.
Key Responsibilities
Clinician Management
- Create and manage clinician rotas to ensure adequate coverage across services.
- Drive clinician recruitment and lead onboarding processes for new hires.
- Handle clinician-related queries, including scheduling adjustments and invoicing matters.
Client Relations
- Serve as the primary point of contact for clients, ensuring excellent communication and service.
- Oversee appointment scheduling, ensuring smooth coordination between clinicians and clients.
- Respond promptly to client queries and service requests.
Shift & Operational Management
- Monitor daily operations to ensure shifts run smoothly and services are fully staffed.
- Manage ad-hoc capacity and resolve operational issues in real-time.
- Coordinate with internal teams to ensure service quality and continuity.
Invoicing & Financial Management
- Oversee contractor invoicing, ensuring accuracy and compliance.
- Process invoices in a timely manner and liaise with finance to resolve discrepancies.
Document & Data Management
- Maintain up-to-date records of clinicians, clients, and contracts.
- Track key documentation in spreadsheets and internal systems.
- Ensure compliance with data governance and record-keeping requirements.
Skills & Experience
- 3+ years of experience in a similar role
- Work experience or education abroad in UK, US or Canada
- Excellent communication skills, with the ability to build strong relationships with clinicians and clients.
- Experience with rota management, scheduling, or workforce planning (healthcare sector experience preferred).
- Comfortable working with spreadsheets and digital platforms to track data and manage workflows.
- Knowledge of invoicing and basic financial processes.
- Proactive problem solver, able to manage ad-hoc issues calmly and efficiently.
Please ensure you have your own IT setup and a good atmosphere to work from home.
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