Customer Support Representative

20 hours ago

Greater Noida UP IN Nextech Studio Full time

Job description International UK Back Operation Customer Support Company Location Greater Noida Designation Back Operation Customer Support UK Process Experience - 0- 3 years Qualification - Graduation UG Excellent Communication Skills DO NOT APPLY IF YOU DON T HAVE AN INTERNATIONAL CALLING or VOICE EXPERIENCE Answering inbound calls from customers and clients to learn about and address their needs complaints or other issues with products or services Responding efficiently and accurately to callers explaining possible solutions and ensuring that clients feel supported and valued Responsible for generating sales through inbound and outbound calls Inbound calls to be handled from the US Australia UK Sales and Cross Sales Website chats to qualify leads for Sales opportunities Providing solutions to customer s queries and handling their objections effectively Rigorous follow-ups and managing outbound calls on business leads and leads generated from various events Updating information on CRM and maintaining a detailed database of all the prospective leads and their status Routing qualified opportunities to sales executives Communicate the company s brand values to ensure the highest number of conversions Execute strategy and process given by Sales Head Customer Handing Learning about Company s products services and marketing campaigns and understanding how these campaigns products and services align with customer needs Explaining all the products services and ongoing offers to our prospective customers Providing solutions to customer s queries and handling their objections effectively Desired Candidate Profile Bachelor s degree UG A genuine sales interest Excellent communication Problem solver Exceptional organizational skills Creative thinker Team player Job Benefits Perks Eligibility criteria The candidate must have experience in International Inbound Sales Process UK USA Canada Australia Germany The candidate must have experience in International Inbound Customer Support Flexible to work in UK shift Should able to join immediately Must have English Fluency Benefits Fixed Salary Process Inbound Sales Process Shift UK Shift 12 30 PM to 10 30 PM Job Types Full-time Permanent Fresher Pay 20 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Commuter assistance Flexible schedule Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Schedule Monday to Friday UK shift Supplemental Pay Commission pay Joining bonus Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus Education Higher Secondary 12th Pass Preferred Experience Inbound voice 1 year Preferred Customer service 1 year Required Language English Required Shift availability Day Shift Preferred Night Shift Preferred Overnight Shift Preferred Work Location In person

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