Junior Reservations Manager
4 days ago
Job Description We are looking for a detail-oriented and customer-focused Junior Reservations Executive to manage guest bookings and ensure a seamless reservation experience. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to enhance guest satisfaction. This is an entry-level role requiring 0-3 years of experience, and the executive will be reporting to the Reservations Manager. Key Responsibilities: - Handle reservation requests via phone, email, WhatsApp, and online platforms. - Confirm and process bookings, ensuring all details are accurate. - Provide guests with detailed property information, pricing, and availability. - Assist guests in making modifications or cancellations. - Process payments and ensure booking confirmations are sent on time. - Up-sell additional services, such as F&B packages and special experiences, to maximize revenue. - Coordinate with operations and housekeeping teams to ensure smooth guest check-ins and check-outs. - Address guest inquiries, concerns, and special requests promptly and professionally. - Maintain an updated reservation database and ensure all records are accurate. - Collect guest feedback post-stay and escalate any complaints to the appropriate team for resolution. - Ensure all guest issues are resolved before the next check-in. - Keep track of outstanding payments and ensure timely collection. - Report property damages or issues to the operations team for immediate action. - Stay updated with industry trends and implement best practices to improve the reservation process. Requirements & Skills: - Bachelor's degree in Hospitality Management or a related field (preferred). - 0-3 years of experience in a similar role within the hospitality or travel industry. - Excellent verbal and written communication skills. - Strong attention to detail and organizational skills. - Proficiency in reservation management software and CRM tools. - Ability to handle high-pressure situations and resolve guest concerns efficiently. - Sales-oriented mindset with the ability to upsell services. - Strong customer service skills to build lasting guest relationships. - Flexibility to work weekends, holidays, and non-traditional hours when needed. Why Join Us At CosmicStays, we pride ourselves on offering unique stays and exceptional experiences to our guests. As a Reservations Executive, you will be a key part of ensuring a smooth and memorable journey for our visitors while contributing to the success of the company. If you're passionate about hospitality and customer service, we'd love to have you on our team
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Junior Reservations Manager
4 days ago
Pune, Maharashtra, India CosmicStays Full time ₹ 2,50,000 - ₹ 5,00,000 per yearWe are looking for a detail-oriented and customer-focused Junior Reservations Executive to manage guest bookings and ensure a seamless reservation experience. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to enhance guest satisfaction. This is an entry-level role requiring 0-3 years of...
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Hotel Reservation Supervisor
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Pune, Maharashtra, India Rayna Tours Full timeCompany DescriptionRayna Tours and Travels, an ISO-certified company, is a leading tour operator in the UAE since 2006. We deliver tailored travel management services for leisure and business travelers worldwide, making them feel welcome. As a proud winner of the TripAdvisor Excellence Award, we are renowned for our unmatched industry knowledge,...
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Reservations Executive
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India Rainforest Luxury Villas Full timeA leading Villa Management Company in Goa is seeking a Reservation Executive to assist guests with bookings and inquiries. Candidates should possess strong communication skills and sound computer knowledge. Freshers are welcome to apply. Role Overview The Reservation Executive is responsible for managing bookings and ensuring an accurate and efficient...
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Assistant Manager Reservation
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Pune, Maharashtra, India NOVOTEL Full timeCompany Description Accor the world-leading hospitality group provides unique hotel stays and experiences in over 5 500 properties throughout 110 countries With more than 45 hotel brands restaurants bars entertainment and nightlife venues co-working and wellness spaces Accor enables new ways to travel work and play By placing people and the planet at the...
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Reservation Supervisor
2 weeks ago
India IHG Hotels & Resorts Full timeJob Category Hotel-Reservations Operational Responsibilities Supervise the reservations team to ensure smooth and efficient daily operations Manage room bookings modifications and cancellations via phone email and online channels in accordance with hotel standards Ensure reservation details are accurately recorded and maintained in the Property Management...
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Corporate Manager
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India Care Insurance Full timeAbout the job : Designation : Corporate Manager - Actuarial Reserving Company Description Care Health Insurance is a specialized health insurer offering a range of products in the retail and corporate segments, including Health Insurance, Personal Accident, Maternity, Travel Insurance, and Critical Illness coverage. The company focuses on customer-centricity...
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Reservations Agent
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Pune, India Magnus Hotels and Apartments Full timeProcesses reservations by mail, telephone, or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...
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Reservation Supervisor
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India IHG Full time ₹ 4,00,000 - ₹ 12,00,000 per yearDescriptionOperational Responsibilities:Supervise the reservations team to ensure smooth and efficient daily operations.Manage room bookings, modifications, and cancellations via phone, email, and online channels in accordance with hotel standards.Ensure reservation details are accurately recorded and maintained in the Property Management System...
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Reservations Supervisor
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India IHG Full time ₹ 2,00,000 - ₹ 8,00,000 per yearDescriptionTravel is a journey. We help make it a joy.Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know,...
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Reservation Executive
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Pune, Maharashtra, India Gigadocs Softtech Private limited Full time ₹ 3,00,000 - ₹ 3,60,000 per yearThe Reservation Executive is responsible for handling all reservation activities, including responding to guest inquiries, processing bookings, maintaining room inventory, and ensuring high levels of guest satisfaction through prompt and efficient service. The role requires excellent communication skills, attention to detail, and a strong customer service...