FIS Quantum/Echos Production Support Service Engineer
5 days ago
FIS Quantum/Echos Production Support Service Engineer
Position Overview
We are seeking a skilled Service Engineer to provide comprehensive production support for FIS
Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion
Intercompany, General Ledger and Cash Management. This role requires both financial systems
expertise and technical troubleshooting capabilities to ensure seamless treasury operations.
Key Responsibilities: Financial Systems Support
Provide end-to-end support for FIS Quantum and Echos treasury management systems
Maintain static data within the Quantum environment to ensure system integrity
Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum
including reports and action-based triggers
Identify and resolve interface issues with bank statements and cashflows
Configure, troubleshoot, and fix Cash Xplorer functionality
Support core treasury processes including In-House Banking (IHB), Cash forecasting,
and Intercompany Settlement
Learn internal systems to provide comprehensive end-to-end support to users
Receive, analyze, and prioritize related support tickets
Provide timely solutions to users
Document resolution steps and knowledge base articles
Support system upgrades and patches
Monitor system performances and recommend improvements
Technical Operations
Apply strong Oracle/SQL Server database expertise to maintain system performance
Author and optimize SQL queries for data extraction and reporting
Apply working knowledge of the Quantum data model to troubleshoot complex issues
Work with Golden Gate and Datapipelines technologies for data integration
Support integration points between FIS systems and Oracle Fusion AGIS/GL modules
Utilize FIS ticketing system to manage and track support requests
Governance & Compliance
Maintain SOPs, process documentation, and impact assessments for system updates
Assess readiness for Quarterly Cloud Updates including regression testing to ensure
business continuity
Ensure financial data accuracy, SOX compliance, and internal control adherence
Participate in change management processes to minimize operational disruptions
Required Qualifications
5+ years experience with FIS Quantum and Echos treasury management systems
Hands-on experience in static data maintenance within financial applications
Proficiency in Oracle/SQL Server database concepts and SQL query authoring
Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF)
in Quantum
Knowledge of treasury processes including In-House Banking, Cash forecasting, and
Intercompany Settlement
Familiarity with bank statement and cashflow interfaces
Experience with Cash Xplorer configuration and troubleshooting
Working knowledge of Golden Gate and Datapipelines technologies
Understanding of SOX compliance requirements for financial systems
Experience with FIS support tools including the FIS ticketing system
Contact: Sam- 7982371791
Email: [Confidential Information]
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