FIS Quantum Service Support Engineer
3 days ago
Job Description:
FIS Quantum/Echos Production Support Service Engineer Position Overview We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.
Key Responsibilities: Financial Systems Support
Provide end-to-end support for FIS Quantum and Echos treasury management systems
Maintain static data within the Quantum environment to ensure system integrity
Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers
Identify and resolve interface issues with bank statements and cashflows
Configure, troubleshoot, and fix Cash Xplorer functionality
Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement
Learn internal systems to provide comprehensive end-to-end support to users
Receive, analyze, and prioritize related support tickets
Provide timely solutions to users
Document resolution steps and knowledge base articles
Monitor system performances and recommend improvements Technical Operations
Apply strong Oracle/SQL Server database expertise to maintain system performance
Author and optimize SQL queries for data extraction and reporting
Apply working knowledge of the Quantum data model to troubleshoot complex issues
Work with Golden Gate and Datapipelines technologies for data integration
Support integration points between FIS systems and Oracle Fusion AGIS/GL modules
Utilize FIS ticketing system to manage and track support requests Governance & Compliance
Maintain SOPs, process documentation, and impact assessments for system updates
Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity
Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement
Experience with Cash Xplorer configuration and troubleshooting
Understanding of SOX compliance requirements for financial systems
Experience with FIS support tools including the FIS ticketing system
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Bengaluru, Karnataka, India Hiresquad Resources Full timeFIS Quantum/Echos Production Support Service EngineerPosition OverviewWe are seeking a skilled Service Engineer to provide comprehensive production support for FISQuantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle FusionIntercompany, General Ledger and Cash Management. This role requires both financial systemsexpertise and...
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Bengaluru, Karnataka, India Hiresquad Resources Full timeJob DescriptionFIS Quantum/Echos Production Support Service EngineerPosition OverviewWe are seeking a skilled Service Engineer to provide comprehensive production support for FISQuantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle FusionIntercompany, General Ledger and Cash Management. This role requires both financial...
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Bengaluru, Karnataka, India Hiresquad Resources Full timeFIS Quantum/Echos Production Support Service EngineerPosition OverviewWe are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and...
