Quantum/Echos Production Support Service Engineer

2 weeks ago


Bengaluru, India Hiresquad Resources Full time

FIS Quantum/Echos Production Support Service EngineerPosition OverviewWe are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.Key Responsibilities : Systems Support- Provide end-to-end support for FIS Quantum and Echos treasury management systems.- Maintain static data within the Quantum environment to ensure system integrity.- Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action-based triggers.- Identify and resolve interface issues with bank statements and cashflows.- Configure, troubleshoot, and fix Cash Xplorer functionality.- Support core treasury processes including In-House Banking (IHB), Cash forecasting, and Intercompany Settlement.- Learn internal systems to provide comprehensive end-to-end support to users.- Receive, analyze, and prioritize related support tickets.- Provide timely solutions to users.- Document resolution steps and knowledge base articles.- Support system upgrades and patches.- Monitor system performances and recommend improvements.Technical Operations- Apply strong Oracle/SQL Server database expertise to maintain system performance.- Author and optimize SQL queries for data extraction and reporting.- Apply working knowledge of the Quantum data model to troubleshoot complex issues.- Work with Golden Gate and Datapipelines technologies for data integration.- Support integration points between FIS systems and Oracle Fusion AGIS/GL modules.- Utilize FIS ticketing system to manage and track support requests.Governance & Compliance- Maintain SOPs, process documentation, and impact assessments for system updates.- Assess readiness for Quarterly Cloud Updates including regression testing to ensure business continuity.- Ensure financial data accuracy, SOX compliance, and internal control adherence.- Participate in change management processes to minimize operational disruptions.Required Qualifications :- 5+ years experience with FIS Quantum and Echos treasury management systems.- Hands-on experience in static data maintenance within financial applications.- Proficiency in Oracle/SQL Server database concepts and SQL query authoring.- Experience authoring, troubleshooting and fixing Enterprise Workflow Framework (EWF) in Quantum.- Knowledge of treasury processes including In-House Banking, Cash forecasting, and Intercompany Settlement.- Familiarity with bank statement and cashflow interfaces.- Experience with Cash Xplorer configuration and troubleshooting.- Working knowledge of Golden Gate and Datapipelines technologies.- Understanding of SOX compliance requirements for financial systems.- Experience with FIS support tools including the FIS ticketing system. (ref:hirist.tech)



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