Sr Process Lead

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Press Tab to Move to Skip to Content Link Search Jobs Apply now Start Please wait Job Title Sr Process Lead Req Id 68833 City Pune State Province Maharashtra Posting Start Date 10 2 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Responsibilities Handle migration Test and turn-up tasks and installations in general to configure and delivery SDWAN site devices accordingly Handle changes on SSR Simple Service Request delivering configuration on Cisco Viptela Support 2nd line incidents related to SDWAN Products always cooperating with other levels of support in a in a high level Build configuration for DyNS SDWAN Products eq Cisco Viptela according to SDWAN standards Providing in-depth technical support to customers through monitoring localization and remote repair Manage supplier activities e g really driving escalating 3rd party agents to dispatch and repair faults to meet our SLAs Provide process improvement input wherever possible Provide Technical engineering support capability for a number of multinational customers May do proactive jeopardy management Providing higher level support internally and Hypercare as well Organizing technical trainings or knowledge sharing Participate in regular meetings with Senior Technical Support Engineers 3rd line Consultants Specialists vendors and or other 3rd parties e g Customers and Suppliers Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies When visible recommend flexible and scalable solutions to support new business objectives Be part of the pre and post-deployment network implementation and understand if what is being deployed is exactly the same as the customer wants or expected to see in place Monitor and test DyNS products installed on customer network Nokia Nuage Cisco Viptela or Meraki performance and provide network performance statistics and trends reports when needed Work in conjunction with Design teams in order to ensure the stable operation of DyNS SDWAN products to be deployed Conduct research on network services protocols and standards in support of SDWAN Help to identify internal team needs by helping L2 engineers solving problems and performing guidance solve issues or making it quickly solved Skills Expert Level Knowledge in Routing and Switching Experience working over SDWAN Products Cisco Viptela or Meraki or Velo Cloud or SDWAN Fortinet or Palo Alto Prisma SDWAN CCNP or similar level of knowledge in networking Knowledge on SDWAN Products Understanding on LAN WAN WLAN BGP MPLS OSPF EIGRP xVPN Good troubleshooting Skills 50 Voice 50 Non-Voice 24x7 as per ROTA Yes there will be weekend working Graduate 24 to 48 months Telecom Mandatory Skills Order Management Comms Experience 3-5 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us Explore open roles that match your interests and skills If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity 2025 Wipro Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another