Quality Care Manager

3 days ago


Sambalpur OR IN APARNAA MOTORS - MARUTI SUZUKI DEALER Full time

A Maruti dealer s Quality Care Manager QCM is responsible for maintaining high customer satisfaction and product quality standards by managing customer complaints conducting post-sale follow-ups and ensuring compliance with company protocols Key duties include handling customer feedback resolving complaints overseeing RTO and delivery-related tasks and analyzing quality indicators to drive improvements Core responsibilities Customer satisfaction Manage and resolve customer complaints conduct post-sales follow-ups and ensure a positive customer experience Quality assurance Maintain high product and service quality standards achieve customer delight goals and conduct root cause analysis of complaints Administrative tasks Handle administrative duties related to the customer care department such as preparing the RC list managing RTO work and tracking customer information Team coordination Collaborate with sales and service teams to ensure all customer-related issues are addressed promptly and effectively Data and reporting Collect and analyze quality indicator reports monitor customer feedback through daily and periodic reports and ensure adherence to Sales and Operations Standards SOS Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Work Location In person



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