Immediate Start Service Floor Manager

4 weeks ago


Sambalpur OR IN MS INFINITY VENTURES Full time

The Service Floor Manager is responsible for supervising daily workshop operations ensuring smooth workflow maintaining quality service standards and delivering exceptional customer satisfaction The role involves coordinating between Service Advisors Technicians Parts and CRM teams to ensure timely vehicle delivery and adherence to Hyundai service guidelines Key Responsibilities Workshop Operations Oversee day-to-day workshop activities and ensure smooth vehicle flow from job card opening to final delivery Allocate jobs to technicians as per skill level and workload capacity Ensure quality repair and maintenance work as per Hyundai standards Monitor job progress and update customers through the Service Advisor team Ensure proper documentation billing and job card closure Customer Experience Ensure all customers are greeted and attended promptly in the service area Handle escalated customer concerns or complaints effectively Maintain high CSI Customer Satisfaction Index and FTR First Time Right scores Coordinate with CRM for customer feedback and follow-ups Team Management Supervise Service Advisors Technicians and other workshop staff Conduct daily morning briefings and allocate work accordingly Monitor technician productivity efficiency and time utilization Conduct periodic training and coaching to improve performance Coordination Reporting Liaise with the Parts Department for timely availability of spares Coordinate with Bodyshop Warranty and CRM teams for smooth operations Maintain workshop discipline safety standards and housekeeping Prepare daily workshop reports and submit to the Service Manager Key Skills Competencies Strong technical knowledge of automobiles preferably Hyundai Excellent leadership and people management skills Good communication and customer handling ability Ability to multitask and manage pressure situations Proficiency in DMS Dealer Management System and MS Office Qualifications Experience Diploma Degree in Automobile or Mechanical Engineering 5-10 years of experience in automobile service operations Minimum 2-3 years in a supervisory or floor management role Hyundai experience will be given added advantage ATTRACTIVE INCENTIVE WILL BE AN ADDED CHARM Job Type Full-time Pay 16 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Provident Fund Work Location In person



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