Service Manager

3 weeks ago

Sambalpur, Odisha, India Jas Group Full time

Job Title Service Manager - Honda 2-Wheeler Showroom Department Service Location Sambalpur Odisha Job Summary The Service Manager is responsible for overseeing the day-to-day operations of the service department in a Honda 2-Wheeler showroom This role ensures customer satisfaction through efficient service delivery quality repairs timely maintenance and effective team management while meeting revenue and productivity targets set by the dealership and Honda standards Key Responsibilities 1 Service Operations Management Plan organize and supervise daily service activities for all Honda 2-wheeler Ensure timely diagnosis repair and delivery of vehicles to customers Monitor workshop productivity job card flow and technician performance Implement Honda s service processes and standard operating procedures 2 Customer Relationship Management Ensure prompt and professional handling of customer complaints and feedback Maintain high customer satisfaction index CSI scores Communicate service updates and educate customers about preventive maintenance 3 Team Leadership Lead train and motivate service advisors technicians and support staff Conduct regular performance reviews and identify training needs Promote teamwork discipline and a customer-first approach 4 Revenue Business Development Achieve service department revenue targets through upselling and cross-selling Monitor spare parts consumption and support the parts department in inventory control Promote annual maintenance contracts AMC and extended warranty programs 5 Quality Compliance Ensure repairs are carried out as per Honda quality standards Conduct periodic audits for tools equipment and workshop cleanliness Comply with safety regulations and Honda guidelines Key Skills Competencies Strong knowledge of Honda 2-wheeler service operations Excellent leadership communication and customer handling skills Problem-solving and decision-making ability Technical knowledge of Honda bikes and scooters Ability to work under pressure and meet deadlines Qualification Experience 2-5 years of experience in 2-wheeler service preferably with Honda Familiarity with DMS Dealer Management System software will be an advantage Salary Basic salary Incentives Job Type Full-time Pay From 20 000 00 per month Work Location In person

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