quality care manager
4 days ago
A Maruti dealer's Quality Care Manager (QCM) is responsible for maintaining high customer satisfaction and product quality standards by managing customer complaints, conducting post-sale follow-ups, and ensuring compliance with company protocols. Key duties include handling customer feedback, resolving complaints, overseeing RTO and delivery-related tasks, and analyzing quality indicators to drive improvements. Core responsibilities
- Customer satisfaction: Manage and resolve customer complaints, conduct post-sales follow-ups, and ensure a positive customer experience.
- Quality assurance: Maintain high product and service quality standards, achieve customer delight goals, and conduct root cause analysis of complaints.
- Administrative tasks: Handle administrative duties related to the customer care department, such as preparing the RC list, managing RTO work, and tracking customer information.
- Team coordination: Collaborate with sales and service teams to ensure all customer-related issues are addressed promptly and effectively.
- Data and reporting: Collect and analyze quality indicator reports, monitor customer feedback through daily and periodic reports, and ensure adherence to Sales and Operations Standards (SOS).
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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