Technical Support Engineer

1 day ago

Chennai Tamil Nadu, India KONE Full time

1 KONEDid you know KONE moves two billion people every day As a global leader in the Elevator and Escalator industry we employ over 60 000 driven professionals in more than 60 countries worldwide joined together by a shared purpose to shape the future of cities In 2023 we had annual net sales of EUR 11 0 billion 2 About GSSGlobal Spares Supply GSS provides all the spares tools and field support that are needed to perform maintenance that exceeds our customer s expectations Cost effectively and on-time Quality spare parts for Elevators Escalators and Automatic Building Doors KONE parts commercial parts strategic parts competitor parts Tools Personal Protective Equipment PPE and working clothes Supply Chain solutions and delivery management 3 Why this roleWe are seeking this role to provide technical assistance to field teams and support on the lifecycle of elevator escalator and building door products This role combines hands-on technical knowledge with digital tools and data management to drive efficiency ensure material data quality and deliver high-quality spare technical solutions across global operations 4 What will you be doing Provide spares technical support to service technicians frontlines Identify and suggest material replacements ensuring quality and safety Support frontlines in material identification based on products services Request For Quotations RFQ on new materials and existing offerings To handle quality feedback and non-conformities providing feasible solutions Manage engineering change requests and coordinate with R D teams 5 Required Skills Strong knowledge of SAP PDM PLM systems and BOM interpretation Familiarity with Elevator Escalator and Building Door products Proficiency in O365 SharePoint and engineering drawing tools Effective communication in English and ability to work independently Understanding of supply chain materials and master data 6 Preferred Skills Hands-on design experience with Creo AutoCAD ProgeCAD Field experience in installation and commissioning Experience with VariPDM Adobe tools and technical documentation MS Excel Macros and SQL knowledge are added advantages 7 Are you the one Bachelor of Engineering in Mechanical Electrical or Electronics 1 to 7 years of relevant experience Technically detail-oriented and solution-focused Capable of working in a cross-functional global team environment Self-driven adaptable and proactive in solving technical challenges 8 What do we offer A collaborative and dynamic work culture with a focus on development and innovation Being part of an industry leader in providing quality spare parts and maintenance solutions Collaborative and diverse work culture with strong growth and learning potential service repairsAt KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas Sustainability is an integral part of our culture and the daily practice We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life Read more on

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