Network Operations Associate L

Role Proficiency Perform first level of monitoring analysis implement solutions to improve network quality under supervision Outcomes Acts under continuous support in Network domain for 24 7 operation Monitor and perform first level analysis To detect diagnose create ticket and resolve network operation issues Proactively identify issues there by reducing network downtime Support the Management team by providing KPI Performance trend reports as per requirement Network planning and KPI analysis Basic network Integration validation and testing Measures of Outcomes SLA adherence on P1 P2 P3 as per service providers Adhere KPI threshold less than 5 call drops Outputs Expected Planning Ensuring that the new telecommunications network planning meets the needs of the subscriber and operator Integration Integrating new Network Elements eNodeB new sector addition and RRU swap Alarm Monitoring Monitoring alarms on the network elements and co-ordinate with the field team to resolve the issue within SLA Fault Management Services Detecting isolating and correcting faults in the network Configuration Management Collecting different information about hardware devices software and other elements of the network in order to support administration and troubleshooting Performance Monitoring Creating reports using NetAct tool Skill Examples Ability to administer routers switches gateways and oversee telecom infrastructure Ability to perform and execute drive test in the customer or target environment Ability to analyse logs traces drive test UElogs network Ability to effectively communicate and interact with Client Knowledge Examples Knowledge on network architecture Operating Systems and software platforms Knowledge of network protocols Product knowledge on CISCO Huawei ZTE Nokia and Ericson Additional Comments Role Proficiency Perform first level of monitoring analysis implement solutions to improve network quality under supervision Outcomes Acts under continuous support in Network domain for 24 7 operation Monitor and perform first level analysis To detect diagnose create ticket and resolve network operation issues Proactively identify issues there by reducing network downtime Support the Management team by providing KPI Performance trend reports as per requirement Network planning and KPI analysis Basic network Integration validation and testing Measures of Outcomes SLA adherence on P1 P2 P3 as per service providers Adhere KPI threshold less than 5 call drops Outputs Expected Planning Ensuring that the new telecommunications network planning meets the needs of the subscriber and operator Integration Integrating new Network Elements eNodeB new sector addition and RRU swap Alarm Monitoring Monitoring alarms on the network elements and co-ordinate with the field team to resolve the issue within SLA Fault Management Services Detecting isolating and correcting faults in the network Configuration Management Collecting different information about hardware devices software and other elements of the network in order to support administration and troubleshooting Performance Monitoring Creating reports using NetAct tool Skill Examples Ability to administer routers switches gateways and oversee telecom infrastructure Ability to perform and execute drive test in the customer or target environment Ability to analyse logs traces drive test UElogs network Ability to effectively communicate and interact with Client Skills Alarm Monitoring Telecommunication Escalation Management About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process