Analyst Operations Excellence

You Lead the Way Weve Got Your Back With the right backing people and businesses have the power to progress in incredible ways When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally At American Express youll be recognized for your contributions leadership and impactxe2x80x94every colleague has the opportunity to share in the companys success Together well win as a team striving to uphold our and powerful backing promise to provide the worlds best customer experience every day And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong Join Team Amex and let s lead the way together Overview of BusinessPolicy Data Compliance team within Merchant Operations is part of Global Strategy Capabilities GS C team within GMNS organization The team is responsible for enforcing monitoring multiple compliance activities as laid down in Network and Merchant policy documents Policy Data Compliance team P DC provides support and establishes policies and requirements for interactions between the Network and Card-Issuing and Merchant-Acquiring Participants and their respective Card members merchants and third parties around the world The Policy Data Compliance Analyst will support operational policy compliance programs enforcement activities and governance activities for GMNS These programs and activities are critical to strengthening overall Network performance increasing customer satisfaction and protecting the American Express brand Responsibilitiesxc2xb7 Managing operational activities in support of policy compliance programs Exception Governance Industry Mandates Policy Risk Assessment Payment Card Industry etc and Includes Network Participant performance monitoring program management and non-compliance follow-up xc2xb7 Understanding Network Participant and Merchant relationships and collaborate with Partner Managers Client Managers Regulatory Compliance GMS GCO Policy Development teams and other stakeholders to drive Network Merchant policy compliance Analyzing data on Network Participant and Merchant performance and identifying trends gaps and opportunities areas Lead support cross functional compliance projects to enhance programs and improve policy compliance Supporting GMNS Merchant Operations leadership in evolving policy compliance programs Providing general support on compliance related governance activities like Exception governance Partner non-compliance fee governance and risk partner payments management Producing regular reporting metrics on policy compliance programs and developing new reporting Acting as a subject matter expert on Policy Compliance deliverables Minimum Qualifications Graduate Post-graduate in Fraud Compliance Risk Management with 3 years of post-qualification experience Key Skills Required Payment Industry knowledge Global Regional Policies Mandates Policy Compliance Operations Brand Protection Card Economics Dispute Lifecycle Transaction Lifecycle AML Audit Framework Project Management experience preferred Good knowledge of Policy Compliance requirements and consequence management Extensive stakeholder management experience is a must Ability to act as a back-up as and when required to perform Manager Role and Responsibilities and offshore business collaboration Ability to understand the synergies between different Policy Compliance Programs and being able to draw inferences Deeper understanding of Payment Industry mandates Regulations Authorization and 1st Presentment data and the codes related to the same to be able to build better process capabilities Understanding the network and merchant business model including processes and terminology Excellent Communication skills and Data Visualization abilities Role involves frequent communication with Senior Leadership across the globe Story telling skills with ability to create compelling presentations Self-starter with demonstrated ability in taking the initiative to address issues - Strong eye for detail and organizational skills Excellence in Ambiguity Growth mindset and above all knack of having fun A team player with strong ability to build leverage relationship Strong customer focus demonstrated problem solving and process improvement skills Familiarity with MIS systems a plus including Microstrategy Microsoft Office skills specifically Excel Word PowerPoint and Visio Proficiency in Power BI SQL Machine Learning Studio Python Tableau preferred Knowledge of credit card industry preferred We back our colleagues and their loved ones with benefits and programs that support their holistic well-being That means we prioritize their physical financial and mental health through each stage of life Benefits include Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical dental vision life insurance and disability benefits depending on location Flexible working model with hybrid onsite or virtual arrangements depending on role and business need Generous paid parental leave policies depending on your location Free access to global on-site wellness centers staffed with nurses and doctors depending on location Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations