Operations Analyst
3 days ago
Role Overview
We are seeking a highly organized, detail-oriented, and process-driven professional to join our team as an Operations Analyst / Process Analyst. This role is central to ensuring operational excellence across the organization by creating, documenting, monitoring and optimizing workflows, while enabling leadership and cross-functional teams to focus on strategic growth and delivery.
The ideal candidate combines analytical rigor with execution discipline, thrives in fast-paced environments, and has the ability to see both the "big picture" and the "small details." If you are someone who enjoys solving problems, aligning people and processes, and driving efficiency across departments, this role is for you.
Purpose
To build, implement, and monitor operational processes that drive scalability, compliance, and efficiency across the organization. The Operations Analyst will serve as a central link between leadership, project managers, and cross-functional teams, ensuring seamless onboarding, risk management, proactive escalation alerts, and data-driven insights to improve delivery outcomes and overall organizational performance.
Key Responsibility Areas (KRAs)
1. Strategic & Planning
Design and standardize business and operational processes, frameworks, workflows, and trackers.
Define and maintain KPIs, milestones, and dashboards at departmental and organizational levels.
Support leadership in aligning strategic business goals with operational execution.
Strengthen project planning by clearly identifying scope, ownership, timelines, and milestones.
Proactively raise alerts for potential risks, delays, or KPI deviations before they escalate.
Embed risk assessment, compliance, and audit readiness into all processes.
2. Documentation
Maintain clear and structured documentation of processes, workflows, SOPs, and key decisions.
Ensure that all actionable items are tracked with owners and deadlines.
Build a centralized knowledge repository for templates, SOPs, case studies, and trackers.
3. Monitoring & Tracking
Monitor and track project KPIs, delivery milestones, and client/internal meetings.
Maintain a consolidated project progress tracker with visibility for leadership.
Provide regular status updates and early warning signals for risks and delays.
4. Operational Excellence
Lead onboarding and offboarding processes for employees and projects with full documentation.
Conduct and document meetings (MoMs, decision trackers, escalation trackers).
Train teams on processes and workflows, ensuring adoption and compliance.
Collaborate with cross-functional teams (Tech, SEO, Business, Creative, Project Managers) to ensure alignment and smooth execution.
Monitor resource allocation and utilization, ensuring efficiency and balance.
5. Data & Insights (Reporting & Analysis)
Track KPIs and milestones, providing real-time dashboards and structured reports to leadership.
Publish reports including:
Business Health Reports
Department Health Reports
Project Progress Reports
Employee Performance Reports
Analyze processes to identify bottlenecks, risks, and opportunities for improvement.
Provide actionable insights and recommendations to leadership for data-driven decisions.
Performance Metrics (KPIs)
Accuracy and timeliness of process documentation and updates.
Reduction in delays, risks, and escalation incidents.
Timely delivery of reports and dashboards.
Department and project compliance rate with defined SOPs and workflows.
Feedback on onboarding and offboarding effectiveness.
Leadership satisfaction with reporting, monitoring, and insights.
Skills & Competencies
Strong analytical and problem-solving abilities with a data-driven mindset.
Proven excellence in documentation, reporting, and structured communication.
Proficiency in collaboration & project management tools (MS Teams, Planner, Asana, Jira, Trello).
Familiarity with business processes (SEO, Digital Marketing, Tech, and Business Operations preferred).
Ability to manage multiple complex projects simultaneously with attention to detail.
Strong stakeholder management and cross-functional collaboration skills.
A self-starter with adaptability to dynamic and high-growth environments.
Compliance & Standards
Ensure adherence to SOPs, workflows, and organizational guidelines.
Incorporate risk assessment and compliance standards into all operational practices.
Uphold data integrity, confidentiality, and accuracy in all reporting and documentation.
Support leadership in audit preparation and compliance reviews.
Qualifications
Bachelor's degree in business administration, Operations, or a related field.
2–5 years of experience in Operations, Process Analysis, or Project Management.
Exposure to startup/fast-paced environments preferred.
Familiarity with KPI dashboards, reporting tools, and process automation is an advantage.
-
Research Operation Analyst
2 weeks ago
Gurugram, Haryana, India cocentrus Full timeHi We are hiring for profile Research Operation Analyst Gurgaon Location please find the job responsibility as below: - Job Profile : Research Operation Analyst Experience : 1 years Shift Timing : Rotational Shifts (24*7) Budget : Upto 5 LPA Working Days : Monday-Friday Key responsibilities and accountabilities: Company Dossiers (snapshots) - Information...
-
Customer Service
9 hours ago
Gurgaon, Haryana, India NatWest Group Full timeRequiJoin us as a Customer Service Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You ll be liaising with customers and businesses to accurately collect information in order to solve their queries You ll be able to showcase your knowledge and enthusiasm as...
-
Gurgaon, Haryana, India Crescendo Global Full timeAnalyst Senior Analyst - U S Treasury Operations - 2 Years - Gurgaon Location Gurgaon Summary We are seeking a skilled and passionate Analyst Senior Analyst with expertise in U S Treasury Operations to join our growing team in Gurgaon If you have experience in end-to-end treasury operations cash and liquidity management and a range of U S payment and...
-
Gurgaon, Haryana, India NatWest Group Full timeJoin us as a Financial Crime Operations Analyst If you have an analytical mind-set and experience of working with know your customer KYC processes this is a fantastic opportunity to join us as a Financial Crime Operations Analyst You ll be delivering financial crime checks for new and existing customers collaborating with colleagues to make sure that...
-
Analyst Operations Excellence
4 weeks ago
Gurgaon, Haryana, India American Express Full timeYou Lead the Way Weve Got Your Back With the right backing people and businesses have the power to progress in incredible ways When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other Here youll learn and grow as we help you create a career...
-
Client Operations Analyst
2 weeks ago
Gurgaon, Haryana, India S&P Global Full timeAbout the Role Grade Level for internal use 09Position SummaryAs a Client Operations Analyst - DMaaS Operations you will be a core member of the team responsible for the day-to-day execution of client-specific data workflows including critical processes for reference data pricing and security master operations You will serve as the first line of...
-
E-Commerce Pricing and Data Analyst
1 day ago
Haryana, India Starlink Qatar Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole Overview: As a Data Analyst in our eCommerce and digital operations team, you play a crucial role in driving data-informed decision-making. Your responsibilities include collecting, analyzing, and interpreting data to enhance customer experience, support business growth, and improve operational efficiency. By delivering actionable insights through...
-
Technical Analyst Java
1 day ago
Haryana, India Orbion Infotech Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole Overview: As a Systems Analyst in this role, you will be responsible for analyzing systems in production and developing user requirements to enhance usability. Your success will be measured by your ability to determine and implement requirements that optimize system performance and user experience, ultimately ensuring the seamless operation and...
-
▷ (High Salary) Analyst, Sales Operations
3 weeks ago
Gurgaon, Haryana, India BOSTON SCIENTIFIC Full timeAdditional Locations N ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific well give you the opportunity to harness all thats within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges With access to the latest tools ...
-
Senior Business Analyst
1 day ago
Haryana, India Citi Full time ₹ 5,00,000 - ₹ 12,00,000 per yearDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewWe are looking for a senior Business Analyst within Fund Services...