▷ (20/09/2025) Customer Service & Operations Analyst

4 weeks ago

Gurgaon Haryana, India NatWest Group Full time

Join us as a Financial Crime Operations Analyst If you have an analytical mind-set and experience of working with know your customer KYC processes this is a fantastic opportunity to join us as a Financial Crime Operations Analyst You ll be delivering financial crime checks for new and existing customers collaborating with colleagues to make sure that each request is completed in a timely manner This is an opportunity to join a supportive team where we ll also take a real investment in your career development with us We re offering this role at senior analyst level What you ll do Day-to-day you ll be performing due diligence checks for new customers and conducting periodic reviews making sure that they meet all regulatory requirements You ll be gathering information from publicly available resources the customer their relationship manager and internal systems We ll rely on you to deliver consistent compliance with bank and regulatory anti-money laundering AML and KYC standards You ll also be Maintaining up to date knowledge of AML and KYC requirements Examining due diligence documents and information on the customer file based on specific trigger events making sure that they are adequate and up to date Performing reputational checks including politically exposed persons screenings and adverse and sanction checks Planning and prioritising your workload and maintain good relationships The skills you ll need We re looking for someone with experience of working with KYC and AML processes and procedures Recognised qualifications in these fields would be beneficial Crucially you ll have good communication skills with the ability to liaise with relationship bankers and compliance teams You ll also need Experience of reviewing KYC operations Strong analytical and problem solving skills The ability to work well as part of a team to meet deadlines Strong learning skills with the ability to apply attention to detail to deliver error free processing Deliver compliance with organisational and regulatory anti-money laundering AML and know your customer KYC standards Experience in classifying clients by risk level low medium high and conducting appropriate Client Due Diligence Experience in identifying and mitigating potential money laundering and terrorist financing risks through a thorough analysis of client documentation financial activity and beneficial ownership structures Understand the concept of client life cycle management Minimum 2 years in CDD KYC and AML for existing and new non-individual clients Hours 45 Job Posting Closing Date 29 09 2025

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