Urgent Search: Customer Service

3 weeks ago


Gurgaon Haryana, India NatWest Group Full time

Join us as a Customer Service Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful customer and business outcomes You ll be actively participating in initiatives to improve customer service processes and procedures You ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role What you ll do In this key role you ll be providing crucial support to customers and colleagues in our contact centers You ll be responding to and investigating queries providing support on business processes policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency You ll also be Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centers providing coaching and support to increase efficiency and knowledge Keeping accurate records of day to day operations logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills you ll need To be successful in this role you ll need to have excellent planning and organizational skills along with good attention to detail Excellent written communication skills Minimum 6 months to 1 or 1 5 years hands on experience in an International Chat or Email process Any graduation or post graduation Preferred 2023 or 2024 pass outs Comfortable working in 24 7 shifts Microsoft Office skills including PowerPoint Excel and Word Hours 45 Job Posting Closing Date 16 10 2025



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