▷ [Urgent Search] Customer Service & Operations Analyst
7 days ago
Join us as a Customer Service Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful customer and business outcomes You ll be actively participating in initiatives to improve customer service processes and procedures You ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role What you ll do In this key role you ll be providing crucial support to customers and colleagues in our contact centres You ll be responding to and investigating queries providing support on business processes policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency You ll also be Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centres providing coaching and support to increase efficiency and knowledge Keeping accurate records of day to day operations logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills you ll need To be successful in this role you ll need to have excellent planning and organisational skills along with good attention to detail You ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout You ll also need Experience of analysing and using performance data Fresher s 2023 or 2024 pass outs graduates in B com BA BBA Bsc Non-IT Mass Comm Journalism The ability to convey information in a simple and understandable way An understanding of contact centre operations and performance metrics Microsoft Office skills including PowerPoint Excel and Word Hours 45 Job Posting Closing Date 24 08 2025
-
Urgent Search: Customer Service
3 weeks ago
Gurgaon, Haryana, India NatWest Group Full timeJoin us as a Customer Service Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful customer and business outcomes You ll be actively participating in initiatives to improve customer service processes and procedures You ll hone your existing analytical skills and be well positioned to...
-
Customer Service
2 weeks ago
Gurgaon, Haryana, India NatWest Group Full timeRequiJoin us as a Customer Service Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs You ll be liaising with customers and businesses to accurately collect information in order to solve their queries You ll be able to showcase your knowledge and enthusiasm as...
-
Urgent Search: Manager
5 days ago
Gurgaon, Haryana, India EXL Service Full timeEXL Decision Analytics EXL NASDAQ EXLS is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption Using our proprietary award-winning Business EXLerator Framework TM which integrates analytics automation benchmarking BPO consulting industry...
-
Apply Now! Customer Service
4 weeks ago
Gurgaon, Haryana, India NatWest Group Full timeJoin us as a Customer Service Operations Analyst for DSARs We ll look to you to respond to Data Subject Access Requests DSARs from customers promptly within in agreed timelines This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful outcomes through investigating queries and by supporting business...
-
▷ Urgent Search: Sap Hybris
7 days ago
Gurgaon, Haryana, India NR Consulting Full timeTitle SAP Hybris Location Gurugram PAN India Exp 7 - 10 yrs Responsibilities Expertise in SAP Hybris e-commerce platform B2C and B2B platforms customizing Hybris based e-Commerce Applications Hybris CMS and e-commerce suite Strong understanding of the entire eCommerce development process Leading design development documentation and implementation using SAP...
-
Analyst- Operations Performance
2 weeks ago
Gurgaon, Haryana, India EDGE Executive Search Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThe CompanyOur client is a global leader in the aviation sector, driving a digital-first transformation powered by cloud technologies, data innovation, and machine learning. With a bold vision to redefine how data empowers smarter decisions, they are building a modern engineering ecosystem that fuels business agility and growth at scale.At the heart of this...
-
Analyst- Operations Performance
2 weeks ago
Gurgaon, Haryana, India EDGE Executive Search Full time ₹ 6,00,000 - ₹ 18,00,000 per yearThe CompanyOur client is a global leader in the aviation sector, driving a digital-first transformation powered by cloud technologies, data innovation, and machine learning. With a bold vision to redefine how data empowers smarter decisions, they are building a modern engineering ecosystem that fuels business agility and growth at scale.At the heart of this...
-
Gurgaon, Haryana, India NTT DATA Full time- HR Operations Associate- Grade 4 At NTT DATA Services we know that with the right people on board anything is possible The quality integrity and commitment of our employees are key factors in our company s growth market presence and our ability to help our clients stay a step ahead of the competition By hiring the best people and helping them grow both...
-
Customer Service
2 weeks ago
Gurgaon, Haryana, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCareerfair 3.0 – Customer Service & Operations Analyst Join us as a Customer Service & Operations AnalystIn this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs You'll be liaising with customers and businesses to accurately collect information in order to solve...
-
Customer Service Operations Manager
2 weeks ago
Gurgaon, Haryana, India Paisabazaar Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout the RoleThe Customer Service Operations Manager will oversee the daily operations of our customer service team, ensuring that we meet our service level agreements and maintain high customer satisfaction levels. This role requires strong leadership skills and a passion for delivering outstanding service.Level- Deputy...
