Strategic Account Manager

3 weeks ago

Mumbai, Maharashtra, India Proton Full time
Required Skills: Customer Relationship Management (CRM), Excellent communication and presentation skills, Cross functional collaboration, OEM sales

Work Mode : ONSITE

Working Day : 6

Office Location : Mumbai

Mandatory Criteria (Can't be neglected during screening) :

- Candidate must have Excellent Communication skills

- Candidate should be good in Client Relationship Handling (CRM)

- Female candidates will be preferred for this role

- Candidate must be willing to travel PAN India as per business requirements.

- Looking for Mumbai location candidates (preferred)

- Candidate should have good Technical skills, and working knowledge of ISP, Broadband etc.

- Immediate joiners to 15 days notice period candidates will be Preferred

Description

Job Summary

We are seeking a experienced Strategic Account Manager with 5 to 7 years of experience in Sales Service and Marketing domains. The ideal candidate will be responsible for managing client relationships ensuring client satisfaction and driving business growth. This hybrid role requires a deep understanding of OEM sales and the ability to travel as needed.

Responsibilities

- Manage and nurture client relationships to ensure long-term satisfaction and loyalty.

- Develop and implement strategies to enhance client engagement and retention.

- Provide expert guidance on sales service and marketing initiatives to drive business growth.

- Collaborate with cross-functional teams to deliver exceptional client experiences.

- Analyze client feedback and market trends to identify opportunities for improvement.

- Develop and execute client communication plans to keep clients informed and engaged.

- Lead client meetings and presentations to showcase the value of our services.

- Ensure timely resolution of client issues and concerns to maintain high satisfaction levels.

- Monitor and report on client relationship metrics to track progress and identify areas for improvement.

- Coordinate with internal teams to ensure seamless service delivery and client support.

- Stay updated on industry trends and best practices to provide innovative solutions to clients.

- Travel as required to meet with clients and attend industry events.

- Maintain a high level of professionalism and integrity in all client interactions.

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