
ServiceNow Business Analyst
4 hours ago
Job Description As a ServiceNow Business Analyst, you will play a key role in bridging the gap between business needs and technical solutions within the ServiceNow platform. You will be responsible for gathering and analyzing requirements, designing workflows, and ensuring the efficient implementation of ServiceNow solutions. You will work closely with stakeholders, developers and architects to align the platform s capabilities with organizational goals, improving IT service management processes and delivering value to the business. Responsibilities: - Collaborate with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements. - Translate business needs into detailed functional requirements and workflows. - Serve as the primary liaison between business units and the ServiceNow development team. - Conduct workshops and meetings to identify business goals, challenges, and opportunities for improvement. - Collaborate with ServiceNow architects to determine and agree upon optimal solutions. - Evaluate and recommend ServiceNow solutions to address business challenges, ensuring alignment with best practices. - Create and maintain comprehensive documentation, including requirements, process flows, and user stories. - Support user acceptance testing (UAT) by facilitating testing activities. - Analyze the impact of new ServiceNow features and upgrades on existing business processes and provide recommendations. - Ensure that non-functional requirements such as data integrity, usability, and scalability are considered in solutions. - Provide support to end-users to maximize adoption and efficiency of ServiceNow solutions. Education and Work Experience: - Minimum of 4 years of experience as a Business Analyst or similar role, with at least 3 years focused on ServiceNow. - Proven experience gathering and translating business requirements into technical solutions. - Demonstrated ability to design and document workflows, functional specifications, and user stories for ServiceNow projects. - Experience with IT Service Management (ITSM), Configuration Management Database (CMDB), Request Management, and other core ServiceNow modules. - Familiarity with ServiceNow platform capabilities and best practices. - Experience with Agile methodologies, including user story creation and backlog grooming. - Familiarity with JIRA. - ITIL certification is preferred. - Previous experience as a ServiceNow developer or administrator is a strong plus. Skills and Knowledge: - Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. - Exceptional analytical and problem-solving skills, with attention to detail. - Ability to prioritize tasks and manage multiple projects in a fast-paced environment. - Strong organizational skills and the ability to document and present findings clearly. - A collaborative mindset and the ability to work effectively in cross-functional teams. - Knowledge of IT service management processes and frameworks, with the ability to align technical solutions with business objectives. .
-
Servicenow Business Analyst
3 days ago
Pune, Maharashtra, India Edynamic Service Providers Full time US$ 90,000 - US$ 1,20,000 per yearReady to take your ServiceNow career to the next level?Were looking for an experienced ServiceNow Business Analyst to join our team in Pune. In this role, youll play a key part in shaping customer outcomes on complex ServiceNow projects, working closely with clients to capture business processes, define strategies, and drive successful implementations.This...
-
ServiceNow Business Analyst
2 weeks ago
Pune, India ESP Global Services Full timeReady to take your ServiceNow career to the next level?We're looking for an experiencedServiceNow Business Analystto join our team in Pune. In this role, you'll play a key part in shaping customer outcomes on complex ServiceNow projects, working closely with clients to capture business processes, define strategies, and drive successful implementations. This...
-
ServiceNow Business Analyst
7 days ago
Pune, Maharashtra, India ESP Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearReady to take your ServiceNow career to the next level?We're looking for an experiencedServiceNow Business Analystto join our team in Pune. In this role, you'll play a key part in shaping customer outcomes on complex ServiceNow projects, working closely with clients to capture business processes, define strategies, and drive successful implementations.This...
-
Servicenow Business Analyst
7 days ago
Bengaluru, Chennai, Pune, India Prodapt Solutions Full time ₹ 80,000 - ₹ 1,50,000 per yearPosition Overview:ServiceNow Business Analyst to join our team and act as the liaison between business stakeholders and the technical team. The ideal candidate will have strong knowledge of IT Service Management (ITSM) processes, a solid understanding of the ServiceNow platform, and the ability to translate business requirements into functional...
-
ServiceNow Business Analyst
3 weeks ago
Pune, India InfoBeans Full timeAbout the Job:Job Title: ServiceNow Business Analyst Skills : Agile/Scrum methodologies, BRDs, FRDs, process flows, user stories, and use casesExperience Required : 5 Years +Location: Indore/Pune/ ChennaiNotice Period: Immediate Joiners PreferredJob Description:Partner with business stakeholders to gather, document, and prioritize requirements for...
-
Servicenow Business Analyst
5 days ago
Bengaluru, Chennai, Pune, India Appit Software Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole & responsibilitiesAct as a liaison between business stakeholders and technical teams to define business requirements for ServiceNow projects.Gather and document business requirements, process flows, and functional specifications for ServiceNow implementations and enhancements.Analyze and assess existing business processes to identify opportunities for...
-
Servicenow Business Analyst
3 days ago
Bengaluru, Mumbai, Pune, India Capgemini Full time ₹ 8,00,000 - ₹ 12,00,000 per yearExperience as a Business Analyst, preferably with exposure to ITSM/ITIL processes.Hands-on experience with ServiceNow (any module: ITSM, ITBM, HRSD, CSM, etc.).Strong understanding of ServiceNow functionalities, capabilities, and limitations.Experience writing user stories, functional requirements, and process documentation.Familiarity with Agile/Scrum...
-
ServiceNow Business Analyst
1 day ago
Pune, Maharashtra, India NewRocket Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhy UsNewRocket brings over 19 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes...
-
Lead ServiceNow Business Analyst, VP
2 weeks ago
Pune, Maharashtra, India Deutsche Bank Full time ₹ 10,00,000 - ₹ 25,00,000 per yearAbout The Role : Job TitleLead ServiceNow Business Analyst, VP LocationPune, India Role Description - Deutsche Bank employees across the globe, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who are...
-
Lead ServiceNow Business Analyst, VP
2 weeks ago
Pune, India Deutsche Bank Full timeAbout The Role : Job TitleLead ServiceNow Business Analyst, VP LocationPune, India Role Description - Deutsche Bank employees across the globe, working in finance, risk, technology, and operations, have a single mission -- to build an expertise-based organisation that delivers exceptional value for our clients. Our strength lies in our people who...