Assistant Manger

3 weeks ago


Hyderabad Telangana, India Genpact Full time

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower._

**_ _**
- Welcome to the relentless pursuit of better._

**_ _**

**_ _**
- Responsibilities_
- _Manage day-to-day Operations for a Team of 20-25 employees_
- _Demonstrated skills and competencies in assessment, problem-solving, practices/policy administration/interpretation_
- _Manage day to day employee-related issues by providing appropriate resolution_
- _Coach, Mentor, and Motivate team with excellent people engagement_

**_ _**
- Qualifications we seek in you_
- Minimum Qualifications/ Skills_
- _Relevant experience as Team Leader with experience in a customer service environment (preferably with ITES, Internet, social networking organization)_
- _Should have had 15 to 20 people reporting in his role._
- _Should have excellent team handling and management skills_
- _Should understand and have experience in day-to-day contact center operations management_
- _Excellent Analytical and Communication (Verbal and written) skills_
- _Self-motivated (Intrinsic) and execution oriented_
- _Ability to work on multiple tasks and should be flexible to deliver beyond expectations_
- _Ability to work in a team, and should have collaborative approach across 360 degrees (DRs/Peers/Superiors)_
- _management experience_
- _Customer stakeholder Management exposure with good presentation skills_
- _Ability to handle pressure - Timelines and Customer Demands_
- _Should be flexible to work in rotational shifts and week offs_
- _Flexibility to quickly shift priorities, multi-task, and juggle simultaneous requirements in a fast-paced environment and manage all to completion_
- _Process orientation, including strong organizational and prioritization skills._
- _Demonstrated ability to work with Minimum Supervision to take initiative and follow-up on assigned projects, balanced by good teamwork skills._
- _Good interpersonal skills, with the ability to work effectively with people at all levels of the organization._
- _Effective communication, facilitation, and interpersonal skills._
- _Proficient with Microsoft Office products like Windows, Word, Excel, PowerPoint, and Visio_
- Preferred Qualifications/ Skills_
- _Customer Service experience as a Team Leader, preferably in the customer service domain for an internet-based segment_
- _LEAN/Six Sigma - Trained, Tested and Certified_

**_ _**

**_
Job_**_Assistant Manager_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Feb 22, 2024, 4:15:48 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_


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