Sales Support Associate

1 week ago

Hyderabad, India IntouchCX Full time

**Greetings from IntouchCX Family**

Hiring for Sales Support Associate

**About the Company**:
Intouch CX is a Global Customer Care and technology Company. With Over 20 years of experience, 18,000 employees and campuses around the globe, were obsessed with providing remarkable customer experiences for the world's most innovative brands.

**About the Job**:
We are looking for self-motivated individuals with excellent customer service **Sales** skills to join our team. Our Customer **Sales Support Associates** will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution and customer satisfaction.

**Roles and Responsibilities**:

- Interaction with the customers and handle all the issues from end to end via Chats.
- Generating Leads.
- helping determine pricing schedules for promotions and negotiations.
- Upselling and Cross selling.
- Go the extra mile to engage customers in solving the issues and ensure customer satisfaction.
- Quick and effectively build the rapport with the customers, diagnose and resolve issues.
- Managing customer expectations regarding estimated response times.

**Key Skills**:

- Possessing good verbal, written communication and comprehension skills
- Good Team player and exceptional Typing speed
- Excellent Interpersonal and Intrapersonal skills

**Eligibility Criteria**:

- Must be a Graduate
- Minimum 6 Months work experience into **Customer Sales support (domestic or International)**:

- Immediate Joiners preferred
- Willing to work in rotational Night Shifts.

**Perks and Benefits**:

- An attractive compensation package and performance based incentives
- PF and ESI/Health Insurance
- Outstanding rewards and recognition program and employee engagements activities
- Two way transport facility both pickup and drop

**Shifts**:
Rotational shifts, night shifts, graveyard shifts

**Interview Process**:
Round 1: Chat assessment

Round 2: Typing assessment

Round 3: Manger round

**Salary**: ₹180,000.00 - ₹280,000.00 per year

**Benefits**:

- Commuter assistance
- Health insurance

Schedule:

- Night shift
- Rotational shift

Application Question(s):

- How many months of SALES experience do you have?
- Do you have English typing knowledge?

**Speak with the employer**
+91 9620301811

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