Guest Relationship Executive

7 months ago


Hyderabad, India Krishna Jewellers Pearls & Gems Full time

A Guest Relationship Executive is a professional responsible for ensuring a positive and memorable experience for guests or customers at various establishments, such as hotels, restaurants, resorts, and other hospitality or customer-oriented businesses. They play a key role in building and maintaining strong relationships with guests, addressing their needs, and enhancing their overall satisfaction. Below is a typical job description for a Guest Relationship Executive:
**Responsibilities**:
1. **Guest Interaction**: Greet and welcome guests in a friendly and professional manner, creating a positive first impression.

2. **Customer Service**: Provide exceptional customer service by addressing guests' inquiries, concerns, and requests promptly and effectively.

3. **Reservations and Check-In**: Assist guests with room reservations, check-in, and check-out processes, ensuring a smooth and efficient experience.

4. **Problem Resolution**: Handle guest complaints or issues tactfully and proactively, finding suitable solutions to ensure guest satisfaction.

5. **Guest Assistance**: Provide information about hotel or establishment amenities, services, local attractions, and dining options to enhance the guest experience.

6. **Special Requests**: Coordinate and fulfill special requests from guests, such as arranging transportation, room preferences, or amenities.

Education:
Any Graduation or Relevant Experience

**Salary**: ₹8,650.60 - ₹29,731.08 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Speak with the employer**
+91 7093326464



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