Female Guest Relation Executive
3 months ago
1. Guest Engagement and Assistance:
- Warmly greet arriving guests and bid farewell to departing guests, ensuring a personalized and memorable welcome/farewell.
- Actively engage with guests, inquire about their needs, and provide assistance and information about hotel facilities, services, and local attractions.
2. VIP and Corporate Guests Management:
- Identify VIP and corporate guests and provide special attention and services as required.
- Develop and maintain strong relationships with corporate clients and regular guests.
3. Guest Issue Resolution:
- Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring a satisfactory resolution.
- Collaborate with relevant hotel departments to address guest issues effectively.
4. Guest Services Coordination:
- Coordinate and fulfill special guest requests, including room preferences, amenities, and transportation arrangements.
- Facilitate reservations for hotel services such as dining, spa, or business facilities.
5. Guest Feedback Management:
- Proactively seek guest feedback and reviews during their stay, encouraging positive online reviews and addressing negative feedback.
- Compile and report guest feedback to relevant departments for continuous improvement.
6. Events and Special Occasions:
- Assist guests in planning and organizing special events, meetings, or celebrations within the hotel.
- Ensure that all arrangements meet or exceed guest expectations.
7. Loyalty Programs and Recognition:
- Promote and enrol guests in the hotel's loyalty programs.
- Recognize and reward repeat guests with personalized amenities and special privileges.
8. Communication and Reporting:
- Maintain effective communication with various hotel departments, including front office, housekeeping, F&B, and management.
- Prepare regular reports on guest interactions and feedback for management review.
9. Upselling and Revenue Enhancement:
- Identify opportunities to upsell room upgrades, services, and amenities to enhance the guest experience and increase revenue.
10. Safety and Security:
- Ensure the safety and security of guests and their belongings.
- Be knowledgeable about and adhere to hotel security and emergency procedures.
Note: Female from hospitality background is mandatory.
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- total work: 3 years (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9752553020
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