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Guest Relation Executive

1 month ago

HITEC City Hyderabad Telangana, India Total Environment Hospitality Private Limited Full time

**Welcome to Total Environment Hospitality Private Limited (TEHPL)**

At TEHPL, we are passionate about creating rich, vibrant, and memorable experiences that evoke emotions and touch hearts. Drawing inspiration from nature, arts, and our cultural heritage, we provide extraordinary dining and hospitality at venues like Windmills, which celebrates music, craft beer, and fine cuisine, and Oota Bangalore, which highlights the traditional flavors of Karnataka.

**Why TEHPL?**

Our goal is to inspire positive change, one guest at a time. Every team member is an essential part of our mission, ensuring a seamless and personal experience for each guest. At TEHPL, we uphold values of authenticity, creativity, and meticulous attention to detail in everything we do.

**Your Role in Our Story**

As a **Guest Relations Executive**, you will be the first point of contact for our guests, ensuring a warm welcome and providing personalized service throughout their visit. Your role is crucial in enhancing guest satisfaction by delivering exceptional hospitality and addressing guest concerns effectively.

**Key Responsibilities**:

- Welcome and greet guests upon arrival, ensuring they feel valued and comfortable.
- Assist guests with reservations, seating, and special requests, ensuring a seamless dining experience.
- Manage guest queries and complaints promptly, ensuring guest satisfaction.
- Communicate effectively with other departments to coordinate and fulfill guest needs.
- Ensure the guest experience aligns with TEHPL’s high standards of service and hospitality.
- Maintain guest records, feedback, and preferences to provide personalized service during repeat visits.
- Foster relationships with guests by creating lasting impressions and encouraging return visits.
- Collaborate with the food and beverage team to ensure guests receive an extraordinary dining experience.
- Promote special events, menu highlights, and any ongoing offers to enhance the guest experience.
- Stay updated on restaurant operations and offerings to answer guest inquiries confidently.

**Who We Are Looking For**:

- **Passion for Hospitality**: A genuine love for creating memorable guest experiences.
- **Exceptional Communication**: Strong verbal and interpersonal skills to engage guests and resolve concerns.
- **Problem-Solving Abilities**: Quick thinking and decision-making to address guest issues effectively.
- **Attention to Detail**: A keen eye for ensuring every guest’s experience is flawless.
- **Positive Attitude**: Warm, energetic, and always willing to go the extra mile for guests.
- **Experience**: At least 2+ years in a guest-facing role within the hospitality industry, preferably in a high-end restaurant or hotel.

**Join Our Team**

**Location**: Windmills, Qualcomm Raheja Commerce Zone Building, C9HJ+93G, Silpa Gram Craft Village, HITEC City, Hyderabad, Telangana 500081.

**Job Type**: Full-time

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹400,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- HITEC City, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Guest Facing Role: 2 years (preferred)

**Language**:

- English (preferred)

**Location**:

- HITEC City, Hyderabad, Telangana (preferred)

Work Location: In person

**Speak with the employer**
+91 9060483731