Guest Relationship Executive
2 days ago
To remain well-groomed as per company policy.
Handling telephonic inquiries of the patients and keeping a record of the same.
Booking new and follow-up appointments of the patients online and directly
Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.
Greeting and welcoming the patients/guests/consultants both voice and face-to-face.
Assisting patients to filling the registration form and then registering patients
Scheduling appointments of the patients in a way that helps in minimizing patient waiting time in the system.
Managing the patients waiting time in peak hours
Managing the clinic ambiance and display (Sound/Sight/Smell & Display on television, brochures, standee, and notices)
Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.
- Ensure patient records are updated and maintained in compliance with privacy and regulations.
- Provide information about hospital services, facilities, and policies to patients and visitors.
- Assist with administrative tasks such as filing, data entry, and inventory management.
- Collaborate with medical and administrative staff to ensure smooth operations.
- Resolve patient queries or issues promptly and escalate as needed.
- Maintain confidentiality of patient information
- Uphold the highest standards of customer service and professionalism Guest Relations Executive
Pay: ₹12,000.00 - ₹16,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Quarterly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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