Business Sales

6 days ago

Bengaluru Karnataka, India IBM Full time

Introduction

In this role, you will work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

You are responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations and supporting the Service transformation teams.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Your Role and Responsibilities
- Understanding client business processes and service needs and working with the client to demonstrate how ServiceNow modules will support these processes
- Provide guidance to the client and to ServiceNow technical resources in the implementation of the to/be processes. Advise on all things functional and operationally related to ServiceNow implementation projects
- Collaborates with other IT functions to design solutions for complex problems and understands end-to-end business processes
- Designs and develops integration solutions, data migration strategies and tools
- Designing end to end solutions in ServiceNow.
- Responsible for creating HLD/LLD.
- Collaborate with other business and technical teams.
- Integration experience through web services (SOAP and REST) and/or other technologies

Required Technical and Professional Expertise
- Overall 12+ years of experience with 5+ years of ServiceNow experience.
- Have worked on multiple integrations of ServiceNow-Monitoring Tools
- Able to train users and analyze new SNOW functionality requests.
- Proficient Functional knowledge of HRSD/ITOM/GRC modules of ServiceNow.
- Solid understanding in Servicenow development, implementation, integration, java script, UI policies, UI action, work flow, business rule, client script

Preferred Technical and Professional Expertise
- Relationship building with business and customers
- Active listening, negotiation, problem solving
- Team building

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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