Remote Customer Support Agent

6 days ago


Mumbai, India Datastraw Full time

**About the job**

As a Support Agent, you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients, and delivering an exceptional support experience.

**You must have impeccable reading and writing skills and communication (English) skills.**

**Responsibilities**
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product discrepancies
- Monitor customer complaints on social media and reach out to provide assistance
- Follow up with customers to ensure their issues (including basic technical) are resolved
- Interpersonal skills to interact positively with people who may be upset or stressed.
- Should have proficiency with computers, especially with CRM software, and good typing skills.

**Qualifications**
- At least 1 year of support experience (preferred)
- Excellent communication & written skills
- Good knowledge & experience with CRMs
- Fluent in English & Hindi (Other languages known would be an added bonus)

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Why do you wish to be a Customer Support Agent?
- Are you comfortable with Rotational shift? (Day shift and/or Night shift)

**Experience**:

- Customer service: 1 year (preferred)



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