Customer Support Associate

1 week ago


Mumbai, India Nivoda Full time

Designation: Customer Support Associate (Remote)-
- Location: Mumbai (Remote/Work from home)-
- Shift Timing: 3:00 pm - 12:00 am (9 hours)- Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you

**About Nivoda**

Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry.

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to 200+ internationally. We are a global team of big thinkers, risk takers and hard workers.

**What you'll do**:

- Take care of all Global Suppliers who are already listing their stock on Nivoda
- Supporting suppliers by providing quick, honest advice and confident and clear responses
- Supporting global operations team by getting quick answers from the suppliers by following up with them
- Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to
- Continuously contribute ideas on how Nivoda’s service, process and systems can be improved
- Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.
- Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers
- Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance and Product
- Keep Suppliers well informed of changes to their orders, deliveries, returns
- Completing tasks at a quick pace with effective management
- Record issues and work with other teams to improve customer experience

**What you'll need**:

- Mumbai based, fluent English speaker
- Excellent & courteous written and verbal communication
- Experience in a customer service and facing role and willingness to learn
- Knowledge of diamonds preferable but not required
- Responsible and reliable
- Excellent people skills and compassion
- A team player and can collaborate with wider teams
- Passionate about great customer service
- Ability to manage time effectively.
- Comfortable to work in rotational shifts.

**What you'll get**:

- Ability to join an exciting and truly global team.
- A vital role and pivotal to the organisation's success.
- A dynamic work environment in a fast-paced and growing company.
- Ability to join and contribute to a company during an exciting exponential growth and expansion phase.
- Ability to work remotely.
- Generous holiday entitlement



  • Mumbai, Maharashtra, India White Force Outsourcing Pvt Ltd Full time

    Apply for Customer Support Associate, HAPPY SQUARE OUTSOURCING SERVICES PVT.LTD. in Mumbai for 0 - 1 Year of Experience on


  • Mumbai, Maharashtra, India Zama Organics Full time

    **Company Overview**: Zama Organics is a leading player in the food industry, dedicated to delivering exceptional culinary experiences to our customers. We specialize in providing high-quality food products and services tailored to meet the diverse needs of our clientele. As we continue to grow, we are seeking a passionate and customer-oriented individual to...


  • Chandivali, Mumbai, Maharashtra, India MoSahay Associate Full time

    Mahindra Holidays (MH) Voice ProcessChandivali, MumbaiAny Graduate 10+2+3 6 to 12 months Experience - in Customer service - 3LPA20-25daysVoice & Written versant,23,000 to 27,000rs3LPA to 3.5LPAExcellent English Communication (Versant 5 Level)24*7 Shift (Male) 7am to 10pm (females)6days Working & 1 rotational week-offWing 1 & 2, IT 4th Floor, TechM, near...


  • Mumbai, India HTD Resources Full time

    **Designation-Customer Support Associate (CSA).** **Location: Chandivali (Mumbai)** **Only Graduates** Job Profile - Have to resolute customers query over chat Shift Timing Male/Females Day Shift 8 am to 8 PM (Any 9hrs) Rotational Week Off. **Job Types**: Full-time, Permanent Pay: ₹17,000.00 - ₹21,700.00 per month **Education**: - Bachelor's...


  • Mumbai, India YASH iNFOSOLUTIONS Full time

    **Work Profile **: Customer Support Associate / Executive. Responsibilities include interacting with customers through telephone for support / sales related queries, billing / invoicing / renewals related assistance to customers etc. **Training **: Training of technical knowledge required to support customers for the services shall be provided, however...


  • Mumbai, Maharashtra, India A2TECH Consultants Full time

    **Reu\quire Customer Support for Jogeshwari Location** We are seeking a dedicated and enthusiastic Customer Care Associate to join our team at our Jogeshwari location. As a Customer Care Associate, you will be the primary point of contact for our valued customers, assisting them with inquiries, concerns, and providing exceptional...


  • Mumbai, India Triedge Solution Full time

    Position**:Customer Support Associate** Stipend: 12000- 25000 Monthly Location: Mumbai Roles and Responsibility: - Selected intern's day-to-day responsibilities include: 1. Handle live chat support between 12 pm to 9 pm from the office 2. Handle live chat support for a technical SaaS product 4. Take a product demo over an audio call Who can apply: 1....


  • Mumbai, India fork media Full time

    **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. - Contacting customers to give them...


  • Navi Mumbai, India Qcentrio Full time

    We have a urgent open position for our MNC client, Job Title**:Senior/Associate Customer Support Representative - Internet Services** Job Type**:Full-Time Employment** Company & Payroll**:Reputed MNC** Job Location**:Airoli, Navi Mumbai, Maharashtra 400708** Shift Type**:Night Shift (Work from Office)** **Travel Support**: - **1-Way cab service...


  • Navi Mumbai, India UNITEDTECHNOVISION IT & BPO SERVICES PRIVATE LIMITED Full time

    _**Vacancy for "Customer Support Associate"**_ - **Job Location: Ghansoli, Navi Mumbai, Maharashtra**_ **Roles & Responsibilities**: - Maintain positive relation with customers. - Solve customer queries. - Manage incoming/outgoing calls. **Skills**: - Communication skills. - Relationship building. **Minimum Qualification**: 12th pass or Any...


  • Mumbai, India Firework Full time

    Firework is the world's leading immersive "shoppertainment" ecosystem with shoppable video, live streaming commerce, and monetization capabilities powering hundreds of direct-to-consumer brands, retailers and media publishers worldwide. Firework empowers its customers to create and host native, shoppable video content for engaging product discovery, seamless...


  • Mumbai, India Qcentrio Full time

    **Job Title**: Sr./Associate-CS Internet **Job Type**: _Full-Time Employment_ **Job Location**: _Airoli, Navi Mumbai, Maharashtra 400708_ **Shift Type**: Night Shift _(Work from Office)_ **Travel accommodation**: 1-Way cab support provided **Experience required**: 0 to 5 Years **Operational Budget**: _₹18-23K /month (in-hand) + Performance Incentive:...


  • Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    **REQUIREMENT FOR "CUSTOMER SUPPORT ASSOCIATE"** **Location: Navi Mumbai, Maharashtra** - **Overview**:_ - Handling customer queries. - Giving product and service knowledge to the customer, taking/canceling orders, and recording details of complaints. - Maintaining positive customer relationships with an organization. - **Skills Required**:_Good...


  • Mumbai, Maharashtra, India timesjobs Full time

    Job DescriptionWe are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift proficient and friendly manner.You will have the ability to swiftly gain customer confidence and trust.To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an...


  • Mumbai, India Qcentrio Full time

    We have a urgent open position for our MNC client, Job Title**:Senior/Associate Customer Support Representative - Internet Services** Job Type**:Full-Time Employment** Company & Payroll**:Reputed MNC** Job Location**:Airoli, Navi Mumbai, Maharashtra 400708** Shift Type**:Night Shift (Work from Office)** Travel Support: - **1-Way cab service...


  • Ghansoli, Navi Mumbai, Maharashtra, India Fin Bulls Full time

    _**We are hiring Customer Support Associate.**_ - **Fresher & Experience Both can apply**_ - **Location **:_**Ghansoli, Navi Mumbai, Maharashtra.** **Job description**:A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service...


  • Mumbai, India Mirraw Online Services Pvt. Ltd Full time

    **We are looking for Customer Support Associates,** **Location - Mumbai (Lower Parel),** **This role includes night shift on a rotational basis.** **Responsibilities**: - Interacting with customers on daily basis. - Listening to customers patiently and helping them resolve issues. - Helping customers with their product queries. - Misc day to day...


  • Mumbai, India Wehire talent solutions Full time

    1. Voice process hiring customer support associate rotational shift 6 pm - 2am (US) pick and drop only one side (after 9:30) voice process international 23k in hand travell allowance 1750 if used company transport solving queries delivery and all 2. Semi technical hiring l1(23k) and l2(30k) no medical billing and travel process blended process non...


  • Navi Mumbai, India UNITEDTECHNOVISION IT & BPO SERVICES PRIVATE LIMITED Full time

    _**We are hiring for CUSTOMER SUPPORT ASSOCIATE**_ - **Job Location: Ghansoli, Navi Mumbai, Maharashtra**_ **Roles & Responsibilities**: - Maintain positive relation with customer. - Solve their queries. - Give knowledge about company product and services. **Skills**: - Communication skills. - Relationship building. **Minimum Qualification**: 12th...


  • Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...