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Customer Support Associate
3 weeks ago
We have a urgent open position for our MNC client,
Job Title**:Senior/Associate Customer Support Representative - Internet Services**
Job Type**:Full-Time Employment**
Company & Payroll**:Reputed MNC**
Job Location**:Airoli, Navi Mumbai, Maharashtra 400708**
Shift Type**:Night Shift (Work from Office)**
Travel Support:
- **1-Way cab service provided**.
Experience Required**:0 to 5 Years**
Compensation:
- Performance Incentive**:₹2,750** per month
**Key Responsibilities**:
- Answering customer support calls and addressing general queries related to our products and services.
- Providing high-quality customer service and support via telephone to resolve customer issues and complaints effectively.
- Delivering top-notch service to all clients and ensuring customer satisfaction.
- Offering expert assistance to customers via telephone to resolve escalated product and service issues.
- Maintaining a high level of expertise, soft skills, and telephone etiquette.
- Escalating relevant issues to team leads for swift resolution.
Mandatory Requirements:
- Proficiency in spoken and written English with a deep understanding of American culture.
- Typing skills with a minimum of 25 words per minute, 80% accuracy, and 3 minutes duration.
- Strong comprehension skills to clearly understand problem statements.
- Excellent composition skills, with the ability to create grammatically precise, concise, and appropriate sentences.
- Basic computer skills, including booting and shutting down the system.
- Familiarity with operating systems, particularly MS-Windows 10 and 11.
- Knowledge of popular web browsers such as MS Internet Explorer and Microsoft Edge.
- Adaptability to different customer types and their respective service eligibility criteria.
- Familiarity with product-specific support workflows.
- Understanding of the callback and escalation processes.
- Ability to effectively use the Knowledge Base and Standard Operating Procedures (SOP).
**Salary**: ₹18,000.00 - ₹23,000.00 per month
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- tolal: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Mumbai, Maharashtra (required)
Ability to Relocate:
- Mumbai, Maharashtra: Relocate before starting work (required)
**Speak with the employer**
+91 9154146908
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