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Customer Support Agent

4 months ago

Mumbai, India Supportstraw Technologies Private Limited Full time

**Job Summary**:
**Responsibilities**:

- Solid understanding of all products being sold by the client [beauty industry].
- Provide prompt and efficient solutions to customer queries related to the product and delivery issues.
- Address presales queries related to product features, pricing, and availability.
- Resolve postsales queries related to delivery issues, order tracking, and returns.
- Handle customer complaints and follow up with the relevant teams to ensure timely resolution.
- Keep track of customer interactions and maintain accurate records of customer queries and resolutions.
- Continuously improve knowledge of company products and services to enhance customer support.

**Requirements**:

- Bachelor's degree or equivalent experience in customer service or related field.
- Excellent communication skills, both written and verbal.
- Strong typing skills with a minimum typing speed of 40 words per minute.
- Ability to work independently and within a team environment.
- Prior experience in customer support with a non-voice process is preferred.
- Familiarity with CRM tools and systems.
- Must have a personal laptop and stable internet connection to perform job duties

**Other Details**:

- Day Shift
- 6 days working
- This is a temporarily remote position and will move to hybrid in the future

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift
- Fixed shift