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CRM(Fluent English)
6 months ago
POSITION**:CUSTOMER RELATIONSHIP MANAGER(FLUENT ENGLISH)**
Must have Experiences in **Tours & Travel Company**
Experiences**:1yrs+**
Location**: Raipur**
Salary**: 15,000 TO 20,000**
Call**: Aarti
8717828164
**Customer Relationship Manager Responsibilities**:
- Job Title: CRM Manager
- Location: Raipur
- Experience: Minimum 3 years of experience in the Real Estate Industry
- Job Description:
- Key Responsibilities:
*
- Prepare monthly collection projections to ensure timely and accurate forecasting of revenue.
- Facilitate payment collections from Self-Funding and Bank Loan Customers, ensuring adherence to payment schedules and agreements.
- Handle customer inquiries and concerns professionally, providing timely and satisfactory resolutions.
- Prepare Bank NOCs for home loans, generate Demand Letters, payment receipts, and other necessary documentation as per company protocols.
- Conduct follow-ups on outstanding payments to ensure timely resolution and minimize arrears.
- Maintain records of customer interactions, transactions, and payments for accurate reporting and analysis.
- Collaborate with internal teams such as Sales, Finance, and Legal departments to address customer queries and resolve payment-related issues.
- Ensure compliance with company policies, procedures, and regulatory requirements in all collection activities.
- Requirements:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum 3 years of experience in the Real Estate Industry, specifically in collection management.
- Strong communication and interpersonal skills with the ability to effectively interact with customers and internal stakeholders.
- Proficiency in preparing financial projections and analyzing payment data.
- Familiarity with home loan processes, including preparation of Bank NOCs and Demand Letters.
- Proven track record of successful payment collections and customer handling.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to work in Kharadi, Pune location.
**Salary**: ₹18,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- FLUENT ENGLISH: 5 years (required)
- CRM: 5 years (required)
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