CRM (Fluent English)

2 days ago


Raipur Chhattisgarh, India G.F RECRUITMENT(CONSULTANCY) Full time

Position-Customer Relationship Manager Fluent English

Experiences -2Yr+

Salary
- 15,000 to 18,000

Location
- Raipur

Call
- Aarti 9111092638

**Responsibilities**:
Job Description:

- Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession
- Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements
- Responsible in maintaining MIS and closely work for Preparation of Final work Report.
- Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's.
- Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.
- Responsible for handling customers of Lawns & Beyond project contains entire customer data base.
- Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.
- Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.

Job Specification:
1. Minimum Graduate(Any graduate)

2. 5+ years of experience in CRM

3. Good communication, Good Presence and negotiation skills.

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- CRM/FLUENT ENGLISH: 2 years (required)
- CLIENT HANDLING: 2 years (preferred)


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