CRM (Fluent English)

5 months ago

Raipur, India Great find recruitment Full time

Position-**CRM (Customer Relationship Management-FLUENT ENGLISH)**

for a reputed MNC located in raipur.

**Qualification
- MBA/PGDM**

**Experience: 2 years+**

**Salary: 24,000 to 25,000**

**Call: Aarti 9111092638**
- **Roles and Responsibility**:

- Responsible for creation and implementation of CRM process and structure.
- Ensuring delightful customer experience from the prospect to the handover stage for the customer.
- Responsible for recruiting, inducting, training, managing, motivating, leading and developing the CRM team to the company standards.
- Ensuring timely query resolution within TAT and handling escalations and resolving them and controlling the matrix.
- Providing overview of various MIS and feedback for management review. Ensuring adherence to processes, policies & procedure within the TAT.
- Coordinating with various banks in order to facilitate the bank tie up for disbursement of loans to customers.
- Stream line processes between back office, RMs & Accounts. Measure team performance through collections/CSSM scores.
- Meet all customers briefly on their visits to office/site. For exceptional customer cases, strictly follow Internal Memo process(IOM), personal involvement.
- Assure customer files/data safely stored and no loss/misplacement ofany important document.
- Assist team in meeting deadlines (agreements/registrations/payments)
- Arrange for training of team member on technical skills (CRM, SAP, MS Office)
- Assure all KYC (Pan card/passport/OCI) documents collected for all customers.
- Assure allotment/agreement process followed strictly.
- Assure team hands over important legal documents only to customers ortheir authorized personnel (letter required)
- Assure the maintenance & timely updation of Master sheet (password locked excel)
- Assure the maintenance & timely updation of allotment/agreement dates.
- Maintain the slab construction dates of all towers.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹24,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- CRM: 2 years (preferred)

**Speak with the employer**
+91 9111092638

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