Customer Relationship Executive

2 weeks ago

Raipur Chhattisgarh, India Great find recruitment Full time

Position**:CRE(FLUENT ENGLISH)**:

- location
- Raipur
- Experiences: 5 to 10ys
- Salary:15,000 TO 20,000
- call: Aarti
9111092638
- **Responsibilities**:

- Role & responsibilities
- Knowledge on Various CRM Platforms CS, Sales and Marketing.
- Understanding the Purpose of the tool, making it an easy to adopt tool.
- Managing and sharing the details of Sales pipeline through the optimum utilization of the CRM tool.
- Re-visit the CRM tool to create friendliness of usage
- Training one sales organisation on managing the tool in terms of administration and its governance.
- Ensuring updating of prospect, qualified, won data into CRM by Sales & Business Development Committee.
- Generating Business Intelligence through Analytics of the pipeline
- Ensure adoption, governance and usage for all business Units and making data/intelligence a part of the review process
- Responsible for maintaining the CRM system including updates, enhancements, building reports, managing dashboards, workflows, and security.
- Manage engagement with the technical team for enhancements, new developments, and query resolution.
- Own end to end process improvements for all Business Units.
- Liaise with finance as and when required during the process flow.
- QUALIFICATIONS & COMPETENCIES
- Skills and Competencies
- Minimum 7-10 years of experience working as a senior administrator for executive management level.
- Excellent analytical skills
- Influencing and impact skills
- Exposure of managing sales pipeline in the past.
- Stakeholder Management
- Understand sales and commercial process
- Preferably from Logistics / Service Industry
- Strong work ethic, reliable, discreet, and able to retain confidential information
- Optimistic nature and strong team player
- Excellent organizational skills, strong multi-tasker, able to remain calm under pressure
- Professional demeanour, strong brand ambassador for the department and DP World
- Strong Microsoft Office skills, knowledge of social media
- Ability to research independently with speed and initiative.
- Stakeholder Internal: Commercial Team
- External Customers / External Vendors

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- FLUENT ENGLISH: 2 years (required)
- TOUR & TRAVEL: 2 years (required)
- CRE: 2 years (required)

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