Customer Relationship Executive

2 months ago

Raipur Chhattisgarh, India Aan Autotech Pvt Ltd Full time

**JOB DESCRIPTION**
**a) Customer Relationship Management**
- Keep a dynamic, up-to-date database of pre-owned car customers, ensuring all essential information is accurately captured.
- Implement strategic customer engagement initiatives, including tailored messages for special occasions, exclusive event invitations, and regular communication on the latest pre-owned car inventory.
- Oversee and coordinate event invitations, leveraging dealership events to showcase pre-owned vehicles and nurture customer loyalty.
- Proactively inform current and potential customers about pricing, accessories, promotions, and special offers related to pre-owned vehicles.

**b) Sales & Delivery Experience**
- Deliver a warm and personalized experience for every customer visiting the dealership, ensuring a seamless and enjoyable pre-owned car buying journey.
- Collect, analyze, and act on feedback from potential buyers regarding test drives and overall dealership experiences to continually enhance service quality.
- Keep customers updated on delivery timelines for their pre-owned vehicles, working with internal teams to ensure timely, hassle-free deliveries. Organize a memorable and personalized handover experience for every customer.
- Post-purchase, gather and analyze customer feedback to gauge satisfaction with the pre-owned buying process and identify opportunities for improvement.
- Swiftly resolve customer concerns or complaints, ensuring prompt follow-up and a positive resolution for an elevated customer experience.

**c) Lead Management**
- Efficiently track and distribute incoming leads from various channels (calls, website, etc.) to the appropriate sales teams for prompt follow-up.
- Streamline lead management processes, ensuring all inquiries are consolidated, assigned, and followed up on in a timely manner to maximize sales conversions in the pre-owned vehicle market.

**d) Experience & Qualification**
- Any graduation in related field
- Must have experience of 4-6 years in automobile CRE position
- A good written and Verbal communicator

**Job Types**: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Raipur, Chhattisgarh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales Customer Relationship Executive: 4 years (preferred)
- Automotive: 4 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Raipur, Chhattisgarh (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

Application Deadline: 20/10/2024
Expected Start Date: 01/11/2024

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