People Operations Partner

3 weeks ago

Bengaluru Karnataka, India Menlo Security Full time

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

**Key Outcomes and Impact on Results**

Ensure effective and consistent administration of People processes, global compliance and world class support of global employees.

**Key Deliverables**

Ensuring smooth HR processes, compliance, and effective support for employees. Provide world class service to internal and external stakeholders.

**Key Processes & Activities**
- ** HR Administration**:
Efficient handling of HR administrative tasks, including documentation, record-keeping, and data management.

Maintenance of accurate and up-to-date employee records.
- ** Employee Onboarding**:
Streamlined onboarding processes for new hires, ensuring a positive and smooth experience.

Provision of necessary information and materials for new employees.
- ** Benefits Administration**:
Successful administration of employee benefits programs.

Timely communication of benefit changes and updates to employees.

Provide active support for inquiries from employees and providers.

Payment, enrollment, and participant reconciliations.
- ** HRIS Management**:
Effective utilization and management of the HR Information System (HRIS).

Data integrity and accuracy within the HRIS.
- ** Compliance**:
Ensuring global compliance with local, state, and federal labor laws and regulations.

Regular audits to ensure HR practices align with legal requirements.
- ** Leave Management**:
Management and tracking of employee leave requests.

Ensuring compliance with leave policies and regulations.

Management of LOA vendor
- ** Employee Relations Support**:
Assistance in handling basic employee relations matters. Effectively manage and triage incoming HR tickets, ensuring timely and accurate responses. Escalation of more complex issues to higher-level HR professionals.
- ** Performance Management Support**:
Support for performance management & compensation administration processes, including documentation and tracking.

Assistance with performance appraisal logistics.
- ** Employee Data Reporting**:
Generation of regular HR reports and analytics.

Compilation of data for HR metrics and key performance indicators.
- ** Communication**:
Effective and timely communication with employees regarding HR policies, procedures, and updates.

Timely response to employee inquiries related to HR matters.
- ** HR Projects and Initiatives**:
Participation in HR-related projects and initiatives.

Contribution to process improvement and efficiency projects.
- ** Documentation and Policy Maintenance**:
Maintenance of HR documentation, including policies and procedures.

Regular updates to ensure alignment with organizational needs and legal requirements.

**Competencies**

Solid understanding of HR processes with specific experience in, but not limited to recruitment, employee relations, benefits administration, compliance and HRIS. Demonstrable competence in handling various HR tasks independently.

**Education, Skills & Abilities**
- BA/BS degree preferred
- Proficient in workplace administration tools (G-Suite, Excel, PowerPoint, etc.)
- Excellent communication skills including but not limited to effective written and verbal communication skills, ability to communicate clearly and professionally with employees and external parties and active listening skills.
- Understanding and commitment to maintaining the confidentiality of sensitive HR information. Adherence to ethical standards in handling employee data.
- Ability to provide excellent customer service to internal and external stakeholders.
- Accurate and meticulous in handling data and documentation. Thoroughness in completing tasks to avoid errors.
- Ability to identify and address routine HR issues. Willingness to escalate complex problems to higher-level HR professionals.
- Collaboration with HR team members and other departments. Willingness to assist colleagues and contribute to team goals.
- Flexibility in handling changing priorities and tasks.

Openness to learning new HR processes and procedures.
- Understanding of fundamental HR concepts, policies, and procedures.

Awareness of labor laws and regulations.
- Awareness of and adherence to organizational policies and procedures.

Understanding of legal compliance related to HR processes.
- Excellent prioritization skills based on urgency and importance.

Ability to meet strict deadlines for HR processes and documentation.
- Proactive approach to tasks and responsibilities. Willingness to take on additional responsibilities when needed with a strong bias

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