People Operations Associate

2 weeks ago

Bengaluru, India Stripe Full time

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. Stripe’s People & Places Operations team will sit within the SDC and is a highly collaborative, cross-functional team that drives key support for the People and Places function. We work with many different teams at Stripe. We are nimble and flexible individuals that can wear many different hats. We don’t mind working through ambiguity and love adding organization to chaos. We believe that success is not defined by any one individual, but rather by the collective work of the entire team.

What you’ll do

In People Operations, you’ll be part of the team that is at the heart of the HR experience at Stripe. As a People Operations Associate, you will partner closely with our People & Places teams and partners and be responsible for processing transactions, responding to inquiries, conducting audits and improving the services we deliver.

Responsibilities

Help maintain the fidelity of our People data through auditing and entering data used during the employee lifecycle and helping our HRIS in maintaining job profiles, job families, and comp codes
Support and partner across the People team to process changes in Workday when Stripes are hired, change managers, cost centers, teams or locations, ensuring a high degree of accuracy
Assist all Stripes by responding to employment verifications and other people-related data requests
Create and maintain employee files, track annual trainings, review candidate documentation and manage background checks
Proactively seek and take initiative for process improvements and automation to assist in scaling the People Ops team

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

1-3 years of operations experience with processing high volume of transactions, ideally in fast-paced, high growth environment
Experience processing Workday (or other HRIS system) transactions
A clear, approachable, and friendly communication style and customer-service attitude
A mind for detail and the patience to ensure work is completed correctly
Strong analytical skills, a proven ability to execute processes, and a flexible approach to problem-solving
Discretion and judgment handling confidential and sensitive data
Technical curiosity and interest in evolving trends in HR products and services

Preferred qualifications

PHR or SPHR certification
Experience with Salesforce (as a case/knowledge management system)
Experience with some of our core tools: Greenhouse, Google Suite
Experience with global mobility, immigration and/or global benefit processes
Ability to shift priorities based on the current ticket volume and to make progress in a timely manner on multiple, concurrent tickets.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengalaru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

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