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Voice & Accent Trainer

2 months ago

Bengaluru, India Hemmersbach GmbH & Co. KG Full time

Voice and Accent Neutralization Trainer for performing training needs assessments, delivering accent neutralization and communication skills training, creating learning materials
- India - Bengaluru
- Professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Flat hierarchies- Health insurance- Internal career development- International environment- Modern and centrally located office**Your skills**:

- Working Knowledge of Excel, PowerPoint, Visio, Word - Intermediate Skill
- Voice and Accent Training Concepts - Expert Skill
- Grammar concepts
- Expert Skill
- Excellent English language skills specifically verbal
- Well-developed interpersonal skills

**Your Tasks**:

- To be trained and accredited on the client specific product and process modules.
- Is proficient in voice and accent topics and can deliver on spot for the same.
- Clear all product and process evaluations with a score of 95% and above / Per the client standards
- Train the Process and Product modules within the required timelines.
- Is able to multi skill on the different modules as per the Client requirement.
- Able to create and design new modules specific or modify old/existing modules as per program requirements.
- To ensure the agents’ are updated with the latest program updates.
- Can plan and execute a training calendar with mínimal support.
- To ensure the trainees come up the learning curve and are equipped with the skill sets required to handle live chats.
- Provide inputs to improve the recruitment process to hire /improve the quality of agents hired
- To conduct product refreshers / reset skill training on the floor based on the training calendar.
- To be abreast with the latest updates and up skill the agents regularly
- To work as a communication coach when required
- To ensure the trained agents are transitioned and performance of the agents is met as per the floor targets
- Able to cross-skill on multiple processes.
- Able to calibrate and get certified on at least more than 1 process or skill set and train on the same.
- Can provide inputs to improve internal and external/client training modules for the respective program.
- Excellent English language skills specifically verbal
- Customer orientation
- Achievement orientation
- Computer literate
- High Stress tolerance
- Emotional stability
- Proactive team player
- Openness to change
- Well-developed interpersonal skills
- Good presentation Skills
- Ability to understand various types of learners and also chart learning part based on type of learner.
- Conducts training sessions covering specified areas such as, on-the-job training, computers practices, refresher training, retraining, new hire training and behavioural training.
- Reports on progress of employees under guidance during training periods.
- Integrate various types of media into development and deliver such as Audio, Video, Computer and other print and non-print media to enhance training products and services
- Ensure that training products are technically accurate and matched appropriately to audience.
- Test and implement training products.
- Able to work as a quality analyst whenever required.
- Proficient in working on most Microsoft software.. E.g. excel, word

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.

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