Voice & Accent Trainer

1 week ago


Bengaluru, Karnataka, India Hemmersbach GmbH & Co. KG Full time
Voice and Accent Neutralization Trainer for performing training needs assessments, delivering accent neutralization and communication skills training, creating learning materials

  • India
  • Bengaluru
  • Professionals
  • Fulltime

Your Benefits
**:

  • Buddy program
  • Flat hierarchies
  • Health insurance
  • Internal career development
  • International environment
  • Modern and centrally located office
    Your skills:
  • Working Knowledge of Excel, PowerPoint, Visio, Word
  • Intermediate Skill
  • Voice and Accent Training Concepts
  • Expert Skill
  • Grammar concepts
  • Expert Skill
  • Excellent English language skills specifically verbal
  • Welldeveloped interpersonal skills

Your Tasks:

  • To be trained and accredited on the client specific product and process modules.
  • Is proficient in voice and accent topics and can deliver on spot for the same.
  • Clear all product and process evaluations with a score of 95% and above / Per the client standards
  • Train the Process and Product modules within the required timelines.
  • Is able to multi skill on the different modules as per the Client requirement.
  • Able to create and design new modules specific or modify old/existing modules as per program requirements.
  • To ensure the agents' are updated with the latest program updates.
  • Can plan and execute a training calendar with mínimal support.
  • To ensure the trainees come up the learning curve and are equipped with the skill sets required to handle live chats.
  • Provide inputs to improve the recruitment process to hire /improve the quality of agents hired
  • To conduct product refreshers / reset skill training on the floor based on the training calendar.
  • To be abreast with the latest updates and up skill the agents regularly
  • To work as a communication coach when required
  • To ensure the trained agents are transitioned and performance of the agents is met as per the floor targets
  • Able to crossskill on multiple processes.
  • Able to calibrate and get certified on at least more than 1 process or skill set and train on the same.
  • Can provide inputs to improve internal and external/client training modules for the respective program.
  • Excellent English language skills specifically verbal
  • Customer orientation
  • Achievement orientation
  • Computer literate
  • High Stress tolerance
  • Emotional stability
  • Proactive team player
  • Openness to change
  • Welldeveloped interpersonal skills
  • Good presentation Skills
  • Ability to understand various types of learners and also chart learning part based on type of learner.
  • Conducts training sessions covering specified areas such as, onthejob training, computers practices, refresher training, retraining, new hire training and behavioural training.
  • Reports on progress of employees under guidance during training periods.
  • Integrate various types of media into development and deliver such as Audio, Video, Computer and other print and nonprint media to enhance training products and services
  • Ensure that training products are technically accurate and matched appropriately to audience.
  • Test and implement training products.
  • Able to work as a quality analyst whenever required.
  • Proficient in working on most Microsoft software. E.g. excel, word

Be part of us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force.

That's why Hemmersbach is The Social Purpose IT Company.

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