Voice and Accent Trainer

1 week ago


Bengaluru, Karnataka, India Whyflex Inc Full time
Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills

  • High levels of spoken and written communication
  • Previous V&A and Soft skills training experience is desirable
  • Independently handle Soft Skills, Voice & accent Communications Coach training projects specifically for a Voice based domain.
  • Liaise with managers to determine training needs and schedule training sessions
  • Must use Brain Based Learning techniques within classroom
  • Willing to teach, must be willing to learn
  • Design effective training programs
  • Conduct training sessions, workshops, oneonone coaching etc
  • Must have experience in developing curriculum and training modules from scratch.
  • Analyze tickets based on Communication, Style, Grammar and Empathic Customer Service.
  • Identify the Training needs of the agents.
  • Provide feedback to enhance Agent Performance.
  • Work closely with operations to assess floor needs
  • When needed, being available to learn project specifics for multiple projects May require overtime
  • Provide training on Grammar, Soft Skills & Empathy; to turn around the quality level of the agents.
  • Suggest calibrations to ensure consistent scoring.

Salary:
₹600,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Night shift

Supplemental pay types:

  • Shift allowance

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • VnA (required)
  • Content development (required)

Language:

  • English (preferred)

Speak with the employer

  • Health insurance


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