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Voice & Accent Trainer

3 months ago

Bengaluru, Karnataka, India MSI Services Full time

About MSI SERVICES PVT LTD


If you enjoy working in an entrepreneurial results oriented environment that values teamwork, innovation, and taking initiative, MSI is the right place for you.

MSI values adaptability, hard work, education, customer service, Knowledge based analytics and technology.

Having grown over ten times in size in the last ten years, MSI is seeking individuals looking for a long-term career and upward mobility.


Roles and Responsibilities

  • Auditing calls and sharing feedback to improve customer experience.
  • Provide Coaching & Feedback to improve agent performance
  • Attending reviews to share weekly results and achievements.
  • Understanding the training needs and coming up with appropriate action plans.
  • Share daily, weekly and monthly reports with the stakeholders.
  • Identify areas of opportunity and develop action plans.
  • Perform additional duties as required and or requested.
  • In depth understanding of softer aspects of call handling
  • Ability to train and upskill resources on delivering brilliant customer experience
  • Presentation skills
  • Good communication
  • Customer Service Attitude
  • Conflict resolution skills
  • Basic understanding of Audit & Coaching process
  • Feedback & Coaching skills
  • Analytical bent of mind
  • Good Knowledge of MS Office
  • Interest in Role / Motivation factors