Voice & Accent Trainer

7 months ago

Bengaluru, India 247 CUSTOMER PRIVATE LIMITED Full time

**Statement of purpose**

To coach floor agents on language, soft skills and accent equipping them to handle customer interactions on a call as per the program requirements.

**Summary of essential job functions**
- Plan, prepare and deliver coaching / refresher sessions
- Prepare refresher materials
- Help trainees develop listening, speaking, reading and writing skills via individual and group sessions
- Check and assess trainees' progress
- Conduct Training Need Analysis to understand performance gaps
- Organize and conduct refresher courses as per the Training Need Analysis
- Monitor and present trainee performance

**Minimum requirements (Education Qualification & Work Experience)**
- Bachelor’s degree
- Experience in teaching English as a foreign language (1-2 yrs preferable)
- TEFL/TESL certification or equivalent (Desired)
- Instructional Design Experience/Certification (Desired)

**Competency Requirements**:[Technical & Behavioral]
- Must be adept in MS Office
- Facilitation Skills
- Excellent diction, spoken and written language skills, with English
- Patience
- Critical-thinking and problem-solving
- Lateral thinking
- Confidence
- Time-management & multi-tasking skills

**Responsibilities**:

- Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments
- Implement apt instructional and learning strategies, activities, materials, and equipment to ensure students learn and comprehend quickly and are equipped with the skill sets required
- Handle language assessment to ensure the quality of agents being hired
- Design, write and utilize lesson plans conforming to approved curriculum
- Use a modern and dynamic coaching approach which allows agents to communicate easily using English language
- Assessing and recording agents progress by setting and marking coursework and examinations
- Researching and devising entertaining, engaging, interesting, creative, productive lessons for students
- Ensure documented plans are available for review and redesign
- Ensure lesson plans are modified depending on different student learning styles.
- Conduct refresher / reset skill training as required
- Design and develop instructional modules/activities using data from student learning style assessments
- Develop monitoring systems to ensure that all agents are performing job responsibilities according to training
- Maintain and publish training reports to relevant stakeholders

**Salary**: ₹600,000.00 - ₹800,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Night shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Training & development: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 70198 66761

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